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Firstsource Solutions

Engaged Employer

Firstsource Solutions Customer Experience Leader reviews

3.3

60% would recommend to a friend

(7 total reviews)
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Ritesh Idnani

Not enough data to show CEO approval

Reviews by job title

7 reviews
3.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

At every level, there is the opportunity to make a lot of money in bonus' if you apply yourself and work hard.

Cons

It can be super frustrating as a leader that your day is made up of tasks that don't always add value to your team but it's more of a tick box exercise. You will have hardly any say in what shifts you go on. There will be weeks that you work 60+ hours (Monday - Sunday)

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are pleased to offer substantial earning potential at every level of our organization. We encourage our team members to apply themselves and take full advantage of these opportunities to achieve both personal and professional growth. leadership roles come with unique challenges, including tasks that may sometimes feel less impactful and the demands of long work hours. We understand the importance of having a say in shift assignments and are working towards providing more flexibility and input for our leaders. Additionally, we are focused on managing workloads effectively to support a healthy work-life balance. We appreciate the dedication of our leaders and are committed to creating a supportive environment that acknowledges their efforts and seeks to address these concerns.
4.0
May 28, 2023

Decent

Recommend
CEO approval
Business Outlook

Pros

A good employer with great people

Cons

Upper management couldn’t care less about you

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Firstsource Solutions Response
3y
Thank you for sharing your feedback. We greatly value all our colleagues and strive to create a positive work environment, so we are glad you enjoyed your time with your team. We take all feedback seriously and are always working on initiatives to improve communication across the organization and foster a culture that values each colleague as an individual.
3.0
Nov 1, 2022

Room to grow

Recommend
CEO approval
Business Outlook

Pros

You can earn a lot of money Lots of positive people to work with

Cons

Can be very disorganised Constantly moving KPI’s

Viewing 1 - 3 of 7 Reviews

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