Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

A place to get a lot of experience - Customer Experience Leader Firstsource Solutions Employee Review

3.0

Jan 14, 2024

Customer experience leader

Recommend

CEO approval

Business Outlook

Pros

At every level, there is the opportunity to make a lot of money in bonus' if you apply yourself and work hard.

Cons

It can be super frustrating as a leader that your day is made up of tasks that don't always add value to your team but it's more of a tick box exercise. You will have hardly any say in what shifts you go on. There will be weeks that you work 60+ hours (Monday - Sunday)

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are pleased to offer substantial earning potential at every level of our organization. We encourage our team members to apply themselves and take full advantage of these opportunities to achieve both personal and professional growth. leadership roles come with unique challenges, including tasks that may sometimes feel less impactful and the demands of long work hours. We understand the importance of having a say in shift assignments and are working towards providing more flexibility and input for our leaders. Additionally, we are focused on managing workloads effectively to support a healthy work-life balance. We appreciate the dedication of our leaders and are committed to creating a supportive environment that acknowledges their efforts and seeks to address these concerns.

Explore other reviews about Firstsource Solutions

5.0

Dec 4, 2025

Patient advocate

Recommend

CEO approval

Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0

Jun 23, 2026

Revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.

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Jobs at Firstsource Solutions

Patient Financial Advocate

Bilingual Quality Analyst

Account Representative

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A place to get a lot of experience - Customer Experience Leader Firstsource Solutions Employee Review

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