Fiserv Client Service Analyst reviews

2.9

93% would recommend to a friend

(30 total reviews)
avatar

Takis Georgakopoulos

Not enough data to show CEO approval

99% positive business outlook

Client Service Analyst employees have rated Fiserv with 2.9 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Client Service Analyst professionals have an average working experience there. Fiserv is rated 21% below average by Client Service Analyst professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

30 reviews
1.0
Jul 30, 2018

Worst place to work

Recommend
CEO approval
Business Outlook

Pros

The PTO is the only good thing about it.

Cons

Well where to begin. The last couple years we have heard that we do not have money for raises and the raises we do get do not even keep up with the cost of living increases. Yet now we suddenly have 524 Million Dollars to spend on naming an arena for a team that has not won squat in a generation or more. This is a total slap in the face to the people that really make the company run, the workers. If they took 10% of that money they spent to name an arena that will be employing thugs that would be dead or in jail if they couldn't dribble a ball they could give meaningful raises to the rank and file worker. We hear all the time that it is One Fiserv. That is not worth the paper it is printed on. The only thing they care about is increasing the bonus they get at the end of the year. The CEO makes on the average double the yearly salary in 1 day of the average Fiserv employee. How is that logical at all? Every meeting and town hall all you hear is adding values to the shareholders. Well aren't we as employees shareholders as well as the stuffed shirts and fat cats? The fact that they refused to give the employees a raise from the 130 million plus tax break they got from our dysfunctional President speaks volumes. They DO NOT CARE about anybody that does not make over 100k a year. Our clients are suffering since they turned our division into a call center with no focus on solving problems and a total focus on hitting numbers. We do not have time to work on cases or give the customers the attention that they pay a lot of money for. Our managers are so busy working on numbers and metrics that they lose sight of the fact that we need help. There really needs to be some serious questions answered before we end up in the gutter. Since I have been there all the good talent has left with NO offer to keep them. Upper management seems to think that 52% of employees looking for jobs outside of Fiserv is a good thing. I do not know if there is anything that management will do. /They have their heads so far up their collective behinds that they have no sense of what is right or what really goes on in day to day operations.

1.0
Mar 17, 2018
Recommend
CEO approval
Business Outlook

Pros

It’s nice to be able to work from home on occasion. No other pros - do not work here, unless you want to die from stress.

Cons

Just about every aspect of this job is a con. There is no accountability whatsoever for employees who don’t even meet the bare minimum of the job requirements. Middle management is terrible. Constant empty promises which leads to low morale. I’ve never worked for a company as disorganized as this one. Very slow to make changes that improve and make jobs easier, yet fast to make decisions which negatively impact employees. Those who go above and beyond are not recognized. Constantly demand more and more, yet compensation is minimal, if at all.

Viewing 13 - 15 of 30 Reviews

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