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      Fiserv

      Engaged Employer

      Fiserv reviews

      3.0

      44% would recommend to a friend

      (10,711 total reviews)
      avatar

      Mike Lyons

      66% approve of CEO

      44% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.0

      Career opportunities

      2.9

      Culture & values

      2.8

      Work/Life balance

      2.7

      Senior management

      Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,711 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      1.0
      Jul 31, 2023

      Sinking ship due to gross mismanagement by CEO

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro is working with people who are still dedicated to serving our customers.

      Cons

      CEO is a liar. There is no direction. He is only concerned with our badge swipes (8 hours minimum Monday-Friday) and Sapience reports (tracks what we do on our computers). We are not just treated like children. We are treated like children who are being punished 24/7. He openly berates us in his All Hands meetings. Morale began to decline once Frank took over but it's at an all time low now. The company has RIF'd valuable resources, not backfilled them, and increased our workloads. The clients will suffer most and that's what bothers people like me more than our own misery.

      1.0
      Jun 8, 2023

      Terrible leadership

      Application support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teammates and good managers.

      Cons

      While the teammates are simply some of the best and the managers I dealt with are all down to earth, the executive team controls everything and leaves the managers no discretion in hiring. The company has run off all the talent and insists on filling "hub locations" with call center employees that have zero capability and rely on the few talented people that are left to do all the work. Fiserv cares more about tax credits given to them by local governments then what is best for the clients. This strategy might pay off in the short term, but long term client are leaving due to inferior support and the bottom line will shrink. Fiserv is a sinking ship under current leadership. Frank and his team have RIF'd talented employees to artificially keep the stock price up, but that can only continue for so long. Eventually there will be nothing left, and Frank and his team will have cleaned the carcass and be long gone.

      4.0
      Oct 29, 2019

      At a crossroads

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, but as the FirstData acquisition dust settles not sure why Fiserv is repurposing so many FirstData executives that no nothing about the operating model or culture that has made the company great.

      Cons

      First Data Exec’s are illogical and think that fiserv is now first data.... no, no, fiserv acquired FirstData

      Viewing 34 - 36 of 10,711 Reviews
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      ReviewsFiserv reviews

      Glassdoor has 11,783 Fiserv reviews submitted anonymously by Fiserv employees. Read employee reviews and ratings on Glassdoor to decide if Fiserv is right for you.