Fiserv reviews

3.0

44% would recommend to a friend

(10,712 total reviews)
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Mike Lyons

67% approve of CEO

44% positive business outlook

Fiserv has an employee rating of 3.0 out of 5 stars, based on 10,712 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Fiserv employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

11K reviews
2.0
Oct 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Training and growth opportunities

Cons

Who bought who-1st Data taking over even thou Fiserv acquired them. Micro managing, militant structure leaves no room for work like balance. Benefits expensive-not that great

2.0
May 26, 2017

Great People, Horrible Bosses.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I will say that it depends very much so on your area. Fiserv is divided into many divisions and subareas. But no matter how awesome your team is, or your boss, if your leadership is bogus, you're going to get fed up. I've stayed with this company because of benefits: - great facilities (Alpharetta) (gym, coffee, wellness center, cafeteria) - work from home (I get more work done at home than I do at the office) - decent amount of time off - pretty good benefits - flexible work arrangement/hours I work with a lot of intelligent, hard working people who make working interesting and fun. A shared passion for problem solving means that some people take their responsibilities seriously. My direct manager is open and honest, supportive of growth, personable, and sticks up for our team. Lots of potential for new projects, increased efficiency, working together and growing your knowledge.

Cons

Leadership: (VP+) Leadership can't translate strategy down to reasonable goals. Constant "burning fires" and "need this yesterday" due to poor planning and communication. Leadership refuses to communicate or be transparent Is not a part of "the team" mindset. But are entities unto themselves. Does not work as hard as their teams. Promotions and raises are minimal and insulting for anyone who isn't a VP or Sales. That said, you have to "earn" a position before your promoted to it. (You have do do the job/level that you want before they'll consider promoting you to it.) There is no leadership mentoring. Pay -Yearly "merit" increases are laughable - they don't match inflation, let alone merit. ---if I work 50 hrs a week and do excellent "above expectations" work, my coworker works 40 hrs a week and does "acceptable work", it quantifies into nothing. - But if you make too much, and aren't 'in the club', beware of layoffs. ' This is not a employee focused company. It's a company that asks you for blood, sweat, and tears, and then asks for more. Inefficiencies in priorities, task assignment, and goals mean that we're wrapped up in "run work" and can't focus on getting out of the trenches. Ideally, that would be something leadership helped with. But whatever leadership does is a mystery to the people doing the work. Monthly dashboards shouldn't take 2 weeks to create and 2 weeks to work out.

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Fiserv Response
9y
Thank you, truly, for sharing these details -- while it's tough to hear, this type of transparency is very valuable, and has been shared with appropriate HR leadership. Our goal is to foster a culture where every associate feels valued as a part of a team that delights our customers, and in this case we've missed the mark. As a current employee, we would encourage you being this transparent with your direct manager, and even with your HR Business Partner or local HR leadership. We have an open door policy with the explicit purpose to identify and correct these situations before they impact job satisfaction and productivity. If you are not comfortable sharing this insight through traditional channels, you are welcome to voice your opinion via the Fiserv AlertLine at 1-877-FISV-111.
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