Is Fiserv a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Fiserv have rated their employer with 3.0 out of 5 stars in 30 Glassdoor reviews. This is an average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Customer Service Representative CSR Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Fiserv .

Does Fiserv pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Fiserv with 3.1 out of 5 stars based on 30 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Fiserv.

What are the top reviewed jobs at Fiserv?

Software Engineer (300) , Senior Software Engineer (256) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (140) , Specialist (120) , Product Manager (99) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 841 reviews)); "Great people and lots of Subject Matter Experts to help get you up to speed." ((in 562 reviews)); "benefits are good but medical is a bit expensive" ((in 518 reviews)); "Good pay They are very flexible and will work with you" ((in 388 reviews)); "work and culture is good" ((in 316 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 598 reviews)); "Middle and higher managers don't have the power to make decisions for the benefits of their associates." ((in 247 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 235 reviews)); "Frequent Layoffs and sapience plus in and out time tracking" ((in 229 reviews)); "Blames managers for poor upper management" ((in 167 reviews))

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Fiserv

Fiserv Customer Service Representative CSR reviews

3.0

89% would recommend to a friend

(30 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

77% positive business outlook

Ratings by category

4.2

Work/Life balance

3.1

Culture & values

3.1

Diversity & inclusion

3.1

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Customer Service Representative (CSR) employees have rated Fiserv with 3.0 out of 5 stars, based on 30 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

30 reviews

2.0

Apr 4, 2022

Seat filler

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Salary was better than prior position

Cons

Just seat filler, phone answerer. Not really given tools to solve or escalate customer's issues

5.0

Apr 1, 2022

I love this job!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I love working at Fiserv it has been the best opportunity for me to learn and grow as a person, everyone here treats you like family. I am Fiserv proud employee.

Cons

No downsides I love fiserv

3.0

Jan 27, 2022

Thankful for WFH option

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Local salary is competitive New WFH option

Cons

Mandatory ET that has been well over two years is a problem. High stress from callers

Viewing 22 - 24 of 30 Reviews

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Client Support Specialist

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Fiserv Customer Service Representative CSR reviews

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Seat filler

I love this job!

Thankful for WFH option

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