Is Fiserv a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Fiserv have rated their employer with 3.0 out of 5 stars in 258 Glassdoor reviews. This is an average score with the overall rating of Fiserv employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at Fiserv now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Fiserv .

Does Fiserv pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Fiserv with 3.2 out of 5 stars based on 258 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Fiserv.

How happy are Customer Service (CSR) professionals working at Fiserv?

48% of Customer Service (CSR) employees at Fiserv would recommend their employer to a friend. This rating has decreased by 4% in the past 12 months. Customer Service (CSR) professionals have also rated Fiserv with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Fiserv?

Software Engineer (301) , Senior Software Engineer (256) , Project Manager (241) , Customer Service Representative (195) , Manager (180) , Business Analyst (176) , Director (171) , Software Developer (155) , Tech Lead (153) , Analyst (140) , Specialist (120) , Product Manager (99) , Technical Lead (83) , Business Consultant (66) , Senior Associate (65)

What are the pros of working at Fiserv according to real employee reviews?

"Good work life balance and can manage healthy personal life" ((in 845 reviews)); "For the most part the people that you work with and for are really great people." ((in 562 reviews)); "benefits are good but medical is a bit expensive" ((in 538 reviews)); "Good pay They are very flexible and will work with you" ((in 379 reviews)); "Learning environment and good culture" ((in 308 reviews))

What are the cons of working at Fiserv according to real employee reviews?

"Poor management that are not supportive but will look to use you as a scape goat if you are not within their personal friends circle." ((in 598 reviews)); "Middle and higher managers don't have the power to make decisions for the benefits of their associates." ((in 254 reviews)); "Does not support remote emps Mandatory 5days in office Massive layoffs Project backlogs 2+yrs due to loss of staff" ((in 235 reviews)); "Senior leadership is of no use and just not brings any value or solution to the table." ((in 229 reviews)); "Blames managers for poor upper management" ((in 164 reviews))

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Fiserv

Fiserv Customer Service (CSR) reviews

3.0

48% would recommend to a friend

(258 total reviews)

Takis Georgakopoulos

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.8

Work/Life balance

2.8

Senior management

Customer Service (CSR) employees have rated Fiserv with 3.0 out of 5 stars, based on 258 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Fiserv is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

258 reviews

5.0

Jun 6, 2015

Great Place to Work.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Fiserv's leadership provides an amazing support system and coaching process.

Cons

Heavy and constant comparison of your performance to your peers' performance.

5.0

Mar 29, 2015

Learning opportunity

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Encourage employee to growth within the company

Cons

No real cons to mentions

3.0

Dec 8, 2014

Just A Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Company subsidized cafeteria, free soft drinks , casual dress code & frequent visits from great food trucks in the area.

Cons

Adequate training period but terrible follow up with newer employees. Hard to get answers to even simple questions. Little to no communication between supervisors and employees except occasional one-on-one time.

Viewing 244 - 246 of 258 Reviews

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