Does Five Star Call Centers pay their employees well?

According to anonymously submitted Glassdoor reviews, Five Star Call Centers employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Five Star Call Centers. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Five Star Call Centers?

52% of Five Star Call Centers employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five Star Call Centers 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Five Star Call Centers?

Customer Service Representative (27) , Customer Service Representative (CSR) (7) , Customer Success Associate (6) , Call Center Representative (4) , Customer Service Associate (3) , Customer Service (CSR) (2)

What are the pros of working at Five Star Call Centers according to real employee reviews?

"Laid back call center and can work from home." ((in 8 reviews)); "Flexible hours, point based penalty system" ((in 4 reviews)); "good managment and friendly staff" ((in 3 reviews))

What are the cons of working at Five Star Call Centers according to real employee reviews?

"Training was easy" ((in 5 reviews)); "Bad / incompetent managers" ((in 4 reviews))

What are the top reviewed Five Star Call Centers locations?

Sioux Falls , Wichita , Guthrie Center , Fargo , Nebo , Kansas City , New York , Flint , Lincoln , Atlanta , Austin , North Sioux City , Hattiesburg , Minneapolis , Nashville , Baton Rouge , Philadelphia , Rockledge , Florida City

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Five Star Call Centers

Five Star Call Centers reviews

2.9

52% would recommend to a friend

(76 total reviews)

Troy Holt

35% approve of CEO

35% positive business outlook

Ratings by category

3.4

Work/Life balance

3.1

Diversity & inclusion

3.0

Culture & values

3.0

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Five Star Call Centers has an employee rating of 2.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Five Star Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

76 reviews

5.0

Apr 22, 2020

It's a nice company that values their employees. They would give us snacks often to encourage us to do good work.

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

Best reason to work there is because of the feeling of helping people. Going to job felt like I was having a good impact on helping customers which made me feel good.

Cons

Sometimes the customers can be quite annoyed with their service so you have to show empathy.

Five Star Call Centers Response

Thank you for your service to Five Star and it's clients we appreciate the feedback.

1.0

Oct 27, 2019

Bed Bugs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I am sorry I can think of none

Cons

Bed bugs at Douglas building

3.0

Aug 27, 2019

Fairly easy job, good pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Fairly good pay -Weekly paychecks -Opportunities to move up

Cons

-Non-negotiable hours/schedule -Can't request time off unless you have PTO -No way to go to the bathroom without being counted off for it -Seclusion and isolation while working on the weekends

Viewing 70 - 72 of 76 Reviews

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Jobs at Five Star Call Centers

Outbound Survey Representative

Outbound Survey Representative

Outbound Survey Representative

Outbound Survey Representative

Patient Billing Representative

Five Star Call Centers reviews FAQs

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Five Star Call Centers

Five Star Call Centers reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's a nice company that values their employees. They would give us snacks often to encourage us to do good work.

Bed Bugs

Fairly easy job, good pay

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