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Five Star Call Centers

Engaged Employer

Five Star Call Centers reviews

2.9

52% would recommend to a friend

(76 total reviews)
avatar

Troy Holt

35% approve of CEO

35% positive business outlook

Ratings by category

3.4

Work/Life balance

3.1

Diversity & inclusion

3.0

Culture & values

3.0

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Five Star Call Centers has an employee rating of 2.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Five Star Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

76 reviews
1.0
Sep 8, 2025

Terrible Place to work

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Flexible schedules Paid Holidays Nothing else

Cons

Toxic managers Racist Company- People of color need not apply. Stressful job

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Five Star Call Centers Response
10mo
Thank you for sharing your feedback. We are sorry to hear about your negative experience during your time with us. At Five Star Call Centers, we are committed to fostering an inclusive, respectful, and supportive workplace for all team members. Allegations of racism and toxic management are taken very seriously, as they do not reflect the culture and values we strive to uphold. We continuously review and improve our policies, training, and leadership practices to ensure fairness, equity, and respect across our organization. Diversity and inclusion remain top priorities, and we are committed to providing a workplace where everyone feels valued and supported. We would welcome the opportunity to learn more about your experience. Please feel free to reach out to us directly at hr@fivestarcallcenters.com . We appreciate the contributions you made during your time here and wish you the best in your future endeavors.
3.0
Jul 9, 2025

Not bad

Call center representative
Recommend
CEO approval
Business Outlook

Pros

Usually super low call volume depending on the client you look for. Lots of free time. Its remote and you dont work weekends. No video call meetings ever, evaluations arent done on video or phone either. Super easy.

Cons

if its seasonal, they wont give you an exact day of when its over so you can properly prepare for other employment options. They called me one day in the middle of the work week and told me they dont need me anymore and took me off the schedule. But asked me to come back the following month to help them the first 2 days of the month then the last day of the month because thats when theyd be busy lol Management is hard to get ahold of they. I had to send several emails every time to get a response from my manager.

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Five Star Call Centers Response
1y
We understand the challenges that can come with temporary roles, especially when project timelines and client needs shift. While staffing and hours can fluctuate based on the client’s requirements, we do our best to provide as much notice as possible when changes occur. Unfortunately, there are times when we must respond quickly to client demands, and this can lead to sudden adjustments. We appreciate your feedback on communication—it’s something we continue to work on, and your input helps guide those improvements. Thank you again for being part of the team!
4.0
Jul 7, 2025

Good Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Caring leaders and quick responses

Cons

Lower salary and some benefits are pricey

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Five Star Call Centers Response
1y
Thank you for sharing your feedback and for being a valued part of Five Star Call Centers for over five years. We truly appreciate your dedication and continued commitment to our team. We're glad to hear that you've experienced a positive culture and found our leadership team to be responsive and caring—these are values we take pride in. We also recognize your concerns around compensation and benefits. We regularly review our pay structures and benefit offerings to remain competitive and support our employees’ well-being. Feedback like yours is essential in helping us identify opportunities for improvement. —The Five Star Call Centers Team
Viewing 7 - 9 of 76 Reviews
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ReviewsFive Star Call Centers reviews

Glassdoor has 79 Five Star Call Centers reviews submitted anonymously by Five Star Call Centers employees. Read employee reviews and ratings on Glassdoor to decide if Five Star Call Centers is right for you.