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Five Star Call Centers

Engaged Employer

Five Star Call Centers reviews

2.9

52% would recommend to a friend

(76 total reviews)
avatar

Troy Holt

35% approve of CEO

35% positive business outlook

Ratings by category

3.4

Work/Life balance

3.1

Diversity & inclusion

3.0

Culture & values

3.0

Senior management

2.7

Compensation and benefits

2.7

Career opportunities

Five Star Call Centers has an employee rating of 2.9 out of 5 stars, based on 76 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Five Star Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

76 reviews
5.0
Nov 3, 2024

Great staff, steady work, supportive team!

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Work/life balance is consistent. PTO is quickly accrued (per hour accumulation), 401K is competitively invested, Insurance options available. Team Leads, Supervisors and Managers are very supportive and training is paid for. Occasional contests, spiffs and fun stuff for the teams.

Cons

Audits weekly (although there is a wide margin of learning opportunity. They understand you have to get with the flow). 3 weeks minimum needed to request PTO, (we get our schedules about 3 weeks in advance, so makes sense).

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Five Star Call Centers Response
1y
Thank you for your feedback and being part of the Five Star Team!
3.0
Oct 29, 2024

QA life

Quality assurance analyst
Recommend
CEO approval
Business Outlook

Pros

good managment and friendly staff

Cons

micro managing and not enough training for the job

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Five Star Call Centers Response
1y
Thank you for your feedback! We can certainly make sure you have the training you need. Please visit with your manager so that can be looked into.
4.0
Oct 28, 2024

Generic Call Center Job

Call center representative
Recommend
CEO approval
Business Outlook

Pros

Great manager Free steaks (got best sales for a month in one of our steak accounts) Understanding with health issues/time off

Cons

Nonstop busy Had accounts added and no training on them

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Five Star Call Centers Response
1y
Thank you for your feedback and nice work on the best sales in a month! We do usually provide training on additional accounts via a trainer or a online learning module. If you are needing additional training please visit with your manager so we can ensure you are taken care of.
Viewing 13 - 15 of 76 Reviews
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ReviewsFive Star Call Centers reviews

Glassdoor has 79 Five Star Call Centers reviews submitted anonymously by Five Star Call Centers employees. Read employee reviews and ratings on Glassdoor to decide if Five Star Call Centers is right for you.