Is Five9 a good company to work for?

Five9 has an overall rating of 3.6 out of 5, based on over 794 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 63% of employees would recommend working at Five9 to a friend and 52% have a positive outlook for the business. The best reviews about Five9 have been left by employees working as Program Manager , Enterprise Sales Director and Platform Engineer .

Does Five9 pay their employees well?

According to anonymously submitted Glassdoor reviews, Five9 employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Five9. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Five9?

63% of Five9 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Five9 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Five9?

Sales Director (22) , Senior Software Engineer (21) , Sales (19) , Director (18) , Enterprise Sales Director (17) , Technical Account Manager (17) , Platform Engineer (16) , Software Engineer (16) , Account Executive (13) , Program Manager (12) , Technical Account Manager (TAM) (12) , Customer Success Manager (11) , Account Manager (9) , Manager (9) , Project Manager (9)

What are the pros of working at Five9 according to real employee reviews?

"Great people working here and people is what make a company in the end" ((in 59 reviews)); "Great Leadership and Values." ((in 45 reviews)); "Benefits are great and would not want to work for anyone else out there right now." ((in 45 reviews)); "Good work life balance and can log off at 5" ((in 41 reviews)); "The pay and stock options were good" ((in 29 reviews))

What are the cons of working at Five9 according to real employee reviews?

"And no Sick Leave. 5. 401K match is only $500 per quarter." ((in 15 reviews)); "PTO is limited (too low by SV standards)" ((in 11 reviews)); "constant layoffs due to frequent org changes" ((in 8 reviews)); "lack of career growth plans" ((in 5 reviews)); "Too many training activities being asked to be done outside of your work hours that leaves you exhausted due to little rest." ((in 4 reviews))

What are employees saying about Five9 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Five9 layoffs and their outlook for job security at Five9 in 2026.

What are the top reviewed Five9 locations?

San Ramon , San Francisco , Atlanta , Chicago , New York , Boston , Phoenix , Denver , Columbus , Pleasanton , Richmond , Washington , Charlotte , Dallas , Tampa , American Fork , Salt Lake City , Minneapolis , Eureka , San Jose , Santa Clara , Hartford , Portland , West Palm Beach , Orlando , Remote , Newark , Hopewell , Princeton , Draper

Five9 reviews

3.6

63% would recommend to a friend

(756 total reviews)

Amit Mathradas

63% approve of CEO

52% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Culture & values

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

Five9 has an employee rating of 3.6 out of 5 stars, based on 756 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five9 employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

756 reviews

2.0

Jan 9, 2013

Used to be a good place to work

Software engineering

Recommend

CEO approval

Business Outlook

Pros

CEO has a vision about the company future. He is doing a good job there and the company has been growing fast past a few years. There are a lot good and very profession people: marketing, sales, customer success and engineering. There is a lot of learning opportunities.

Cons

New CTO came last year and made a lot of questionable decisions. As result very professional engineers (knowledge holders) left the company. Looks like CTO has no idea how to develop Software SaS products. Also he doesn't listen experts who have spent many years in the industry. The company will lose engineering power very soon that was built last 6-7 years.

4.0

Jan 5, 2013

Fast-paced and tough at times - but overall a solid job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunities to work with bleeding-edge technology, lots of opportunity to find your niche and contribute.

Cons

Bleeding-edge technology can be tough at times. Due to growth, some teams seem to be adding people 'just because' rather than evaluating the pros and cons of adding additional members. There is a TON of work to do over the next couple years - if you want to just do the same thing and not venture outside of your comfort zone, be careful about the team and/or project you get involved with. (not really a 'Con', but important to know)

3.0

Oct 9, 2011

no clear vision to grow the company.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

one of the company adopted early Saas cloud based architecture with java and VoIP technologies. The company has on demand on-call center software to easy to setup call center.

Cons

The company vision was not clear, too many business change, no respect to people even founders who are main architect of the product got fired.

Viewing 754 - 756 of 756 Reviews

Jobs at Five9

Enterprise Customer Success Manager

Associate Customer Success Manager

Enterprise Customer Success Manager

Associate Customer Success Manager

Director, IT Program Management

Five9

Five9 reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Used to be a good place to work

Fast-paced and tough at times - but overall a solid job

no clear vision to grow the company.

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