Five9 reviews

The culture of intense competitiveness makes it hard to deal with long term. Which is why they have to pay higher than normal.

The tech stack is quickly becoming outdated. Five9’s mostly a monolith product with a few data centers globally. Migration to the cloud has been an ongoing project since I first started 6 years ago. Five9 tends to buy up companies and use the technology. However, the tech is not integrated seamlessly, but rather “plugged into”. This makes working with the entire platform for a single call flow extremely challenging. With the ability to work on other platforms, your knowledge in everything with call centers is a must or you will fall behind very quickly. The push towards “AI” is a mess with multiple add-ons to the platform being added weekly as half baked products that provide minimal value.