Fivestars reviews

3.9

70% would recommend to a friend

(267 total reviews)
avatar

Victor Ho

93% approve of CEO

66% positive business outlook

Fivestars has an employee rating of 3.9 out of 5 stars, based on 267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fivestars employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

267 reviews
2.0
Jun 29, 2016

Not a career

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers a lot of great friendships came from my time working at FiveStars

Cons

Poor management in the Ops and Sales department also very low pay compared to cost of living.

5.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Technically complex product - in addition to web and mobile surfaces for both consumers and merchants (and the data and infra to support them), there's an entire team working on compiled desktop software Strong culture -- really like their 4 core values of Shared Humility, Authentic Relationships, Warrior Spirit, and Joy Every Day Lots of learning (and helping) different types of small businesses, from coffee shops to restaurants to gyms, bars, and many different verticals. Great place to learn about a bunch of different industries (if you seek it out) Unified leadership team that makes time for people and tries to listen

Cons

Challenging pace -- SMB is a tough segment to crack, and that's FiveStars' core merchant demographic. It impacts the intensity of work from sales to account management and support to engineering and product Lots of focus on small business / local business / brick and mortar, so that's a con if that's not interesting to you

5.0
Feb 4, 2015
Recommend
CEO approval
Business Outlook

Pros

- After working at a few different tech startups and being able to evaluate different management teams, the managers here are smart, actually care about you, and are always willing to go the extra mile to not only help you excel in your role but also listen and collect feedback on how you think things can improve within the org (this is huge to me and those of you who have worked under subpar management will definitely appreciate this) - You're selling a really good product that truly helps SMB owners and is superior when comparing it to other loyalty SaaS companies. The companies you're competing with (Belly, SpotOn, etc) are easy to steal from unless they've given them a 2 year long free trial which is what they're notorious for - Their price point is higher (which is a given due to better quality) which means higher commission for sales reps vs competing companies - Good perks: catered food, happy hours, fully-stocked fridge, tons of snacks, keg full of beer, full bar, and some more happy hours. Plus a nap room, gym, games, etc. - Amazing sales team that consists of a rare breed of incredibly fun and awesome people. Sales is a tough and stressful role at any workplace but people there actually look forward to going to work because they have a team that strives to help each other get better. Plus they just brought on an incredible sales trainer that will help you develop your sales skills which will benefit you tremendously in any other roles that you may end up pursing farther down the line in your career All in all, whether you're looking to start a career in sales, tech, or have tons of experience in both - this is a great company to join.

Cons

- Growth pains - Sometimes chaotic and disorganized - Structure is still being built out All of which are not rare to find within a SaaS startup that is about to go into a hyper-growth stage

Viewing 22 - 24 of 267 Reviews

Glassdoor has 296 Fivestars reviews submitted anonymously by Fivestars employees. Read employee reviews and ratings on Glassdoor to decide if Fivestars is right for you.