Being in support, it felt like the volumes just kept increasing without much break, and it didnt matter how many tickets you solved or calls you took, it often felt like it wasnt enough because there were always more to do.
Management tends to work a lot of over time, which I felt went against a good home-life balance. Although there is not an expectation to work a lot of overtime, it sometime came across as though the only way to get a raise or promote was if you were working a lot of extra hours.