Forrester reviews

Forrester recently solicited employee input on work conditions issues. After getting the results, they portrayed a predetermined conclusion unsupported by the actual data they also released. They then followed up with policy changes that went in the opposite direction of the employee feedback and openly acknowledged that they didn't care. Even worse, the policy changes run directly in opposition to Forrester's own research, literally what we advocate to our clients as the best business practices.

Lousy internal technology and processes. The company seems to think that "launch a half-baked process or tool, then improve over time" is a good operating model and doesn't consider the impact on people who have to learn, then relearn, the relearn again as they iterate. It is simply not set-up to scale. Content management is a joke and employees spend countless hours searching for current content and guidance. The CEO is cringe-worthy whether it's pronouncing names, announcing layoffs, or discussing his latest vacation. The stock performance vs. peers speaks for itself.