- Very unstable atmosphere for about 3 years, with constant layoffs (with very unclear reasons) , promotion and bonus freeze, an entire department relocated to India to cut cost without thinking of the collaborators and the CX impact.
- Unclear promotion ladder, even if they claim to have worked on clarifying it. It seems as if whatever your performance, they would always find an excuse not to promote, and at the same time they are hiring externally for hire level to later complain that those people are incompetent.
Managers have a "I am not in charge" attitude sometimes, which is very discouraging to open up about challenges.
I have been working hard for years, taking in on feedbacks to improve my skills, but there is always something to justify not to promote.
It looks as if they are confuse between skills requirements and processes management, which by the way change every 6 months/year, due to Leadership turnovers.
- There is also a double message/inconsistency when it comes to compliance with clients and processes management , whether you are US or EMEA based, or for sales team. US folks seem to be above the law and can do wathever they want. When it comes to sales, as long as they sale they are not even required to know how to use the CRM properly , creating extra workload for other functions as someone has to do their admin job and train them on they own responsibilities.
