Forward Financing reviews

4.8

96% would recommend to a friend

(289 total reviews)
avatar

Jason Mullins

99% approve of CEO

97% positive business outlook

Forward Financing has an employee rating of 4.8 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Forward Financing employee rating is 33% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

289 reviews
4.0
Apr 4, 2024

Great People

Recommend
CEO approval
Business Outlook

Pros

The culture and the people are great!

Cons

High volume of work and can feel overwhelming on certain days but overall this could be viewed as a positive if you like a fast-paced environment

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Forward Financing Response
2y
We really appreciate you leaving us a review! It's great to hear that the people at Forward have left a positive impact on your experience with us. We take great pride in prioritizing our culture; it's a top priority of ours to ensure each of our team members feels included, valued, and recognized for their talents and work.You're right that at times our work environment can be fast-paced. If you ever feel overwhelmed, we strongly encourage you to talk to your manager or anyone on our People and Culture team. Thanks for being a part of the Forward team!
2.0
Mar 29, 2024

Another tale of a good company going south

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Getting hired at Forward Financing was exciting. The office is beautiful, the benefits are solid, and the people and co-workers are fantastic. I met some amazing people at this company.

Cons

Even with great employees, great teams and great camaraderie, this is a case of Leadership ruining something good. Leadership in general is poor. It’s unheard of for a company this size to have CEOs and other C suite employees so ingrained in the day to day operations of teams, especially on the Tech side where they bring zero value as they lack any technical background. Forward calls itself a Fin-Tech, but the “tech” is grossly exaggerated. They don’t want to spend the resources or time improving our tech, which is far behind our competitors. They constantly micromanage and don’t trust the very people they’ve hired to make decisions for their departments. This has driven away great employees. In place of great employees have been internal hires being put in leadership positions where they have no background or real knowledge in the new roles they’ve acquired. This of course leads to turmoil and confused direction. Company goals can change at any given moment, which any leader knows doesn’t result in success. Bringing in a new CTO was exciting because the company desperately needed an Exec with a tech background. However, as new execs often do, they made sweeping changes leading to unexpected layoffs (which Forward has been known to do in the past) with zero warning. Meanwhile, HR continues to post each day on LinkedIn about how great the culture is and how much they value their female staff during Women’s History month, mere hours after laying off several female tech members. It’s incredibly disingenuous. Lastly, the long term plan seems to be outsourcing every position possible to our DR location. US positions have been laid off only to have that position posted almost immediately after, just in the DR. If I were in sales, underwriting or customer service I would be highly cautious of taking a job at Forward. As soon as they can get someone to do your job for cheaper, you too will be laid off (and likely without warning, since these layoffs are mostly unrelated to performance).

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Forward Financing Response
2y
Thank you for sharing your thoughts and experiences with us as a former employee. We agree; Forward is made up of an exceptional group of people. We're glad to hear you valued the people you worked with during your time with us. We are dedicated to continuously investing in our technology. We have multiple teams and initiatives focused on enhancing our technological capabilities, we strive for innovation and advancement. Furthermore, as highlighted in your review, we recently welcomed a new Chief Technology Officer specifically tasked with driving growth and overseeing our technology advancement. At Forward, we strive to offer opportunities for growth and advancement for our employees. Through our Internal Mobility program, employees are encouraged to explore internal job opportunities as they arise and apply for a new role if it’s of interest to them and better aligns with their career aspirations. While individuals may transition into new roles with varying levels of experience, we are dedicated to providing the support and resources necessary for their success. This is supported by our deliberate and strategic approach to goal-setting. We regularly communicate company performance and check in on our objectives to ensure they are putting us on a path to achieve our goals. As it relates to layoffs, we conducted one reduction in force in March of 2023. While it was a very difficult decision, it was necessary to right-size our business and maintain our ability to serve our customers. Since that time, we have not conducted any further reductions in force. Separately, as our business matures, we may have to reorganize functions to better set the company up for success. At times, this can result in a shift in roles. This is not something we take lightly, and we recognize that valued team members could be affected. We strive to maintain a balance between caring for our people and propelling our organization forward on the path we've set. Finally, regarding your concerns about the geographical placment of our staff, we want to assure you that our priority is to support all members of our team, regardless of location. Since Forward's inception, we have been headquartered in Boston and have maintained a robust subsidiary in the Dominican Republic, which is very different than outsourcing. At Forward, we are one team and are committed to creating a positive and inclusive work environment where every employee has the opportunity to thrive and contribute to our collective success.
4.0
Mar 27, 2024

Great Place to Work

Recommend
CEO approval
Business Outlook

Pros

Great place to work. Work life balance is excellent, typically no need to work more than 40-45 hours per week. Managers are very good about employees using PTO. Company went fully remote a few years back. They do have an office but there is no pressure to go in besides a few times a year. Benefits are great. Every employee gets a monthly stipend to be used on things like fitness, work supplies and commuting expense along with an annual professional development allowance. Company culture is strong and most of the people at the company are very easy to work with.

Cons

Pay isn't the greatest and you will have to fight for any raises. Paths to promotions aren't always clear. Company is still growing and there are some growing pains that come along with that.

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Forward Financing Response
2y
Thank you so much for taking the time to leave us a review! We're happy to hear that you appreciate the efforts made to create great work-life balance for our employees. At Forward, we prioritize creating an environment where our employees can truly thrive in their roles, and that includes offering flexibility in how and where they work. Additionally, our benefits are designed to support our employees in various aspects of their lives, from professional growth to personal wellness, and we're glad you're finding value in it. Lastly, our company culture is something we take great pride in. We believe that a positive and supportive workplace environment is essential for success, and we're committed to fostering that environment for all our employees. Regarding compensation and career growth, thank you for sharing your feedback with us. We understand that compensation and career advancement are important aspects of your experience at Forward. We are continuously evaluating our compensation structure to ensure it remains competitive, fair, and equitable. Its important to us that our people feel they can continue to grow at the company. We encourage you to connect with your manager or someone on the People and Culture team to learn more about our compensation and promotion philosophies and your own personal growth path. Thank you for being a part of the Forward team.
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Glassdoor has 295 Forward Financing reviews submitted anonymously by Forward Financing employees. Read employee reviews and ratings on Glassdoor to decide if Forward Financing is right for you.