Forward Financing reviews

4.8

96% would recommend to a friend

(288 total reviews)
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Jason Mullins

99% approve of CEO

97% positive business outlook

Forward Financing has an employee rating of 4.8 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Forward Financing employee rating is 33% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

288 reviews
5.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

I absolutely love working at Forward Financing. The culture here is incredibly collaborative and kind, making it a great place to be. The pay and benefits are very competitive, and the flexible work options are a huge bonus. The company is constantly innovating, and I’ve been really impressed with how they're embracing new technology and AI. You won't be bored here, the work is genuinely challenging and pushes you to grow. One standout perk is the stipend for new parents, which helps with the financial costs of daycare, diapers, and formula. This is just one of many things the company does to show they're truly invested in their employees. Also, Forward Palooza is the most well-organized company event I’ve ever attended. It’s an amazing opportunity to meet everyone in person and get a clear, transparent view of the company’s direction. The content from the event clarifies what company trends mean for you personally, including your bonus and priorities. It’s a level of transparency that's incredibly refreshing.

Cons

Honestly, there aren't many downsides. Because the company is growing so fast, things can get fast-paced, but it’s always manageable. You might experience some growing pains with new processes and systems being put in place, but that’s pretty normal when a company is evolving like this, and the good news is you have amazing folks beside you providing support.

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Forward Financing Response
7mo
Thank you so much for taking the time to share this thoughtful feedback! We’re thrilled to hear how much you value our culture, transparency, and commitment to innovation. Creating an environment where people can collaborate, grow, and take on meaningful challenges is what we strive for every day - so it’s great to know that’s coming through. We’re especially glad you called out some of the moments and programs that make Forward unique, from our parental stipend to Forward Palooza - it’s always amazing to see how these experiences resonate. We also appreciate your perspective on the fast pace and evolution that come with growth. We know things move quickly here, and we’re continuously focused on keeping communication clear and providing the right support as we scale. Thanks again for being part of this journey and for helping us shape what’s next at Forward!
2.0
Mar 4, 2025

The Truman Show

Recommend
CEO approval
Business Outlook

Pros

Good Pay Lots of PTO (although you feel pressured to not take it) Insurance Packages Peers were (mostly) genuinely awesome

Cons

WARNING FOR SALES & UNDERWRITING CANDIDATES: Firstly, the "sales" titles are extremely lofty. You are either an account executive (glorified customer success manager) OR you are an account manager (a channel partner manager). "AEs" simply call existing customers asking if they want to renew. This is like shooting fish in a barrel. This will not teach you anything about sales, so expect to carry nothing to your next role except industry knowledge. If you want to become a career salesman/saleswomen, good luck in your future interviews. Account managers: You will deal with the worst channel partners, ever. They have no respect for you or your time and expect to be answering the phone 70+ times a day answering redundant, silly questions about their deals. This job is miserable, tiring, and hard. You have little control over your quota, although when times are good, it's pretty simple; however, when times are tough, good luck driving more business as most options are out of your control. Underwriting: Technical, challenging, burdened with risk, and sometimes rewarding.... however, there is tremendous pressure to review deals in a timely manner while being extremely diligent. All account managers and underwriters are miserable. You are drained because you are constantly pressured by FF's partners to push deals out the door with unrealistic expectations. AMs are pressured constantly from immature, unprofessional channel partners which forces them to pressure the UWs for updates (they love that). Enjoy taking lunch? Have fun coming back to 20+ missed calls and wild emails from your partners asking for updates in all sorts of manners. I cannot speak for other departments... however, it felt like everyone else was having a pleasant time enjoying the "positive" culture. Meanwhile if you were in sales or UW, you oftentimes felt dead inside and felt like the organization did not properly care for your state of being. You were expected to be extremely positive and if you expressed anything else, you felt like there was an invisible target on your back. During my time at FF, I also experienced inappropriate comments from my managers during outings. Some of these folks still work there and I wouldn't be surprised if this culture still persists. Leaving the company was the best thing that ever happened to me and to my career. If you want to start or progress your career in this fields, this is not a proper organization to do so. Summary: - toxic positivity work culture - toxic partners - immature managers - cliquey culture - horrible work/life balance - always pressured to work (externally) - frequent mass layoffs - sales/UW experience stunts your career growth outside of FF (no applicable skills) - not recession proof, if the market is bad, your job security is at risk

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Forward Financing Response
1y
Thank you for taking the time to share your feedback. We truly value insights from our current and former team members, as they help us continue to grow and improve as an organization. We understand that roles in Sales and Underwriting can be demanding, with tight timelines and high expectations from our partners and customers. This is a natural part of working in a fast-paced sales environment, and we strive to provide our team with the support and resources needed to succeed. Over the past year, we’ve implemented several initiatives focused on upskilling and rewarding our Operational Teams, such as: updating the roles and responsibilities of Account Managers for better alignment, rolling out a new Sales training program, formalizing a monthly SPIFF program with monetary rewards, and introducing a new President’s Club to recognize and reward high performers. We also regularly analyze data to inform our capacity planning and adjust headcount, ensuring departments are adequately staffed and team members have reasonable workloads. With notably low voluntary attrition rates within Sales and Underwriting, it suggests that many employees have a positive experience at Forward. In regards to your feedback on our culture, we are committed to creating a safe and respectful workplace, guided by our core values. Living our value, Act With Kindness, means we have a zero-tolerance policy for inappropriate behavior, and we not only encourage, but expect employees to report any concerns. Mental health is also very important to us. We've expanded our well-being initiatives to cover a variety of mental health topics, and we appreciate your suggestion to include more diverse perspectives, including men's mental health. Again, thank you for your detailed feedback and we wish you the best in your future endeavors.
1.0
Feb 17, 2025

Feb. 2025

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Pay

Cons

Please make sure to read recent reviews from 2025 before accepting an offer to get a sense for what the company is like currently. - Culture: The company had a very special engineering culture (and in general), where leaders truly cared about employees and their well-being. Leaders were understanding and empathetic and it created a safe culture of constant growth, mentorship, and learning. People were treated as more than resources, and would go above and beyond to help push projects forward. This created a productive and healthy work environment, where people were motivated to do their best work, to help others, and to grow as engineers. Things have changed with new tech executives (engineering/product), and projects usually feel like "get it done by the deadline, or else". It is putting stress on everyone in the trenches. Morale is low. We're moving towards hiring contractors to get projects done, and I would not be surprised if failing to meet a deadline meant termination of teams/the head of the project. Employee retention has historically been high, presumably due to the positive culture. It is hard to imagine that employees would want to stay at the company with the new culture of constant stress paired with all rushed code produced full-time employees and contractors due to the pressure. The technology is not cutting-edge. It is mostly legacy code. But people stayed for the culture and the team. Without that, it is hard to imagine that retention will stay at the same level. - Work-life balance: New executives are pushing for deadlines and "just figure it out" / "just get it done" mentality, no matter the toll on employees. This will probably start looking like not being able to use the flexible PTO policy freely and PTO requests being denied based on deadlines. Most teams are stretched thin with just a few engineers. We are/were hiring a VP of Engineering, and we have a CTO, to manage a team of 20 engineers. Instead of hiring engineers to cover the extra work, we are hiring for executive level positions. Instead of shifting our priorities to a reasonable amount of work, we are adding more pressure on everyone to work faster and do more. - Career growth: In my opinion, this is no longer a good company to start or grow a career. New executives and the HR team/policies seem to imply that there will be little to no structure around determining promotions and evaluating performance going forward. It feels like there will be little time or care for mentorship and proper onboarding with all the pressure on deadlines. - Reorganization: From my time at the company, there have been reorganizations within tech every few months, including at the senior leadership/executive level. Leadership changes frequently and subsequently, so do the engineering teams and workflows. Layoffs come in waves. - Job security: This is subjective based on what I have seen and felt. There is little to no job security. People are constantly terminated silently, including at the manager level.

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Forward Financing Response
1y
Thank you for your honest and detailed feedback. We understand that leadership changes can impact the team, and we appreciate your perspective. We value our employees and strive to maintain a supportive and motivating environment where everyone feels valued. It's natural and expected for our culture to evolve as our business grows and our needs change. This year, we have exciting, cross-functional, strategic initiatives that require us to be laser-focused on project deliverables and deadlines across the organization. We will continue to evaluate resource allocation and ensure a balanced distribution of work across our full-time team members and contractors. Our goal is to ensure we have the right people in the right roles at all levels. We're excited about our digital transformation journey and the development of a long-term tech roadmap. Our Engineering team will play a key role in shaping the future of tech at Forward, providing significant opportunities for career growth and skill advancement. Career growth is always a priority, and we're dedicated to providing development and advancement opportunities. In the past 12 months, we've promoted over 27% of our US employees and revamped our performance and promotion process to ensure consistency and equity. In 2025, we will continue to enhance this process based on employee and manager feedback, speed up onboarding, and reshape performance evaluations. We value your input and encourage all employees to share feedback through our internal channels. We are committed to our employees and providing the best possible experience at Forward. Thank you!
Viewing 19 - 21 of 288 Reviews

Glassdoor has 294 Forward Financing reviews submitted anonymously by Forward Financing employees. Read employee reviews and ratings on Glassdoor to decide if Forward Financing is right for you.