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Forward Service Corporation

Engaged Employer

Forward Service Corporation reviews

3.8

67% would recommend to a friend

(220 total reviews)
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Michelle Szabrowicz

90% approve of CEO

57% positive business outlook

Forward Service Corporation has an employee rating of 3.8 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward Service Corporation employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

220 reviews
4.0
Sep 6, 2022

Case Manager

Recommend
CEO approval
Business Outlook

Pros

work life balance, good people to work with, this company is awesome.

Cons

learning all the resources because after COVID a lot of places are closed or have limited hours

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Forward Service Corporation Response
3y
Thank you for your feedback! We're glad to see that you're enjoying working with us. Please reach out with training ideas like this anytime. COVID certainly threw a wrench in things, but we're all about putting that wrench to good use. Have a great day!
5.0
Sep 2, 2022

Finally a place I can be myself

Recommend
CEO approval
Business Outlook

Pros

I am valued as an individual and the skills I bring to the team. I am a strong willed person with an internal drive of everything can be better and this is the first company that embraces that!

Cons

I can't think of any.

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Forward Service Corporation Response
3y
Thank you for your review! We enjoy your "internal drive of everything can be better," and know that your clients will benefit from it greatly. Great to have you on the team!
2.0
Aug 31, 2022

Sweet then SOUR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It started out nice: PTO racking up. A huge pay increase. Friendly coworkers Able to work from home occasionally Able to actually feel like I was making a difference in peoples lives.

Cons

CONSTANT MICROMANAGING Immediate “no work from home” yet some of the office staff still works from home (ps, how are we benefitting our participants and our already overwhelming caseloads by having to cancel and reschedule meetings because we have to take PTO or LWOP instead of WFH?) If WFH was allowed before and there are certain circumstances that would be more beneficial to WFH instead of be absent, why not let CMs call participants for appointments FROM HOME? No one shows up for appts anyway. Management communication is so bad. They act like they want to help you but even when you put what you need in their face it seems like you haven’t said a word then they get mad when your duties aren’t done. We as CMs are EXTREMELY overworked and busting our (another word for donkey) day in and day out but unfortunately can’t even take a day off if we need it because our performance will plummet if we aren’t on our hands and knees tending to it tirelessly. Keep in mind we can see DCF and DHS goals for our performance. Why the heck do our TLs and PCs require nearly DOUBLE that for our performance goals, then wonder why turnover is so high? Make it make sense. All I know is there is more than half of our team planning to leave and I hope someone figures out how to fix the management issues before there is no one to service participants except for those very managers.

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Forward Service Corporation Response
3y
We're sorry to see this was your experience. Thank you for providing feedback here. We also offer regular company-wide surveys to ensure everyone has a chance to speak their mind - the "Pulse" surveys HR sends every few weeks. Plus, we have recently started an employee-driven performance management process. We hope to empower our staff to set their own goals and have ample opportunities to discuss their needs and performance with their supervisors.
Viewing 58 - 60 of 220 Reviews

Glassdoor has 224 Forward Service Corporation reviews submitted anonymously by Forward Service Corporation employees. Read employee reviews and ratings on Glassdoor to decide if Forward Service Corporation is right for you.