Does Forward Service Corporation pay their employees well?

According to anonymously submitted Glassdoor reviews, Forward Service Corporation employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Forward Service Corporation. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Forward Service Corporation?

67% of Forward Service Corporation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Forward Service Corporation 4.1 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Forward Service Corporation?

Case Manager (34) , Skills Instructor (8) , FSET Case Manager (6) , Team Lead (6) , Team Leader (6) , W-2 Case Manager/FEP (4) , W2 Case Manager/FEP (4) , Career Service Specialist (3) , Job Developer (3) , Outreach Specialist (3) , Program Coordinator (3) , W2 Case Manager (3) , Account Representative (2) , Career Services Specialist (2) , Case Worker (2)

What are the pros of working at Forward Service Corporation according to real employee reviews?

"Great benefits and great attitudes!" ((in 17 reviews)); "Ample PTO and decent pay" ((in 12 reviews)); "I worked with some awesome people" ((in 12 reviews)); "Great PTO" ((in 10 reviews)); "Great work life balance." ((in 9 reviews))

What are the cons of working at Forward Service Corporation according to real employee reviews?

"The management is atrocious." ((in 13 reviews)); "Case Managers are deeply unhappy, and because many of them come to the organization with a profoundly deep sense of service and concern for helping others, they internalize the nasty environment and treatment and think they are doing something wrong." ((in 6 reviews)); "There are is absolutely no training in order for you to be successful in your role." ((in 5 reviews)); "Often made to feel replaceable and undervalued by upper management." ((in 5 reviews)); "Super high expectations....local leadership is very supportive,but Corporate leadership is distant and uninvolved unless there's an issue." ((in 5 reviews))

What are employees saying about Forward Service Corporation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Forward Service Corporation layoffs and their outlook for job security at Forward Service Corporation in 2026.

What are the top reviewed Forward Service Corporation locations?

Madison , Green Bay , Oshkosh , Sheboygan , Jefferson , Fond du Lac , Wisconsin Rapids , Wausau , Rhinelander , Baraboo , Menasha , Portage , Antigo , Mauston , Shawano , Eau Claire , Gillett , Oconto , Beloit , Edgerton , Manitowoc , Milwaukee , Neenah , Winnebago , Platteville , Saint Helen , Madison , Fitchburg , Wautoma Beach , Memphis

Forward Service Corporation reviews

3.8

67% would recommend to a friend

(220 total reviews)

Michelle Szabrowicz

90% approve of CEO

57% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (220 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Forward Service Corporation has an employee rating of 3.8 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward Service Corporation employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

220 reviews

1.0

Jul 29, 2017

Resource Specialist

Resource specialist

Recommend

CEO approval

Business Outlook

Pros

Many opportunites to help others. Some great teammates.

Cons

Rushed through poor training. Team lead immature. Company not respected by other similar organizations.

Forward Service Corporation Response

8y

Thank you for your review. Glad to see that you enjoyed your teammates. Training is an important issue and we're currently implementing a new program to deliver better training for staff that is more frequent and in smaller portions.

3.0

Jul 19, 2017

Great Work, Not So Great Leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

FSC allows a lot of flexibility in your schedule, and (if you are not a case manager) provides an environment where you will not be micromanaged. You have the creative freedom to come up with new solutions to a variety of problems and help customers the best way you can to meet their needs.

Cons

Leadership is terrible. Although there is a lot of freedom, and independence within the various roles in this company, the management staff in the field don't seem to have a clue. Vital classes that teach skills necessary for a customer to succeed are cut because they dont provide a payment. Case managers are forced to "meet their numbers" and if they do not they are scolded, however, by placing people into activities that don't match their goals they also get scolded. It's a lose/lose. There are not enough activities to meet our customers needs. There are is absolutely no training in order for you to be successful in your role. The leadership staff needs to be completely wiped clean, and the new staff needs to be provided proper training. The vision for this company is great. The execution of the mission is horrendous.

Forward Service Corporation Response

8y

Thank you for taking the time to leave a review. Our leadership is appreciated by our staff, with 90% of them saying "I trust and respect my immediate supervisor" in our 2017 employee satisfaction survey. We, of course, what it at 100% and working to improve our leaders' skills through training and support. We agree that there aren't enough activities (or at least the ones we know about) and working both to increase the number of available activities and document them better so staff can search and find matches for customers.

1.0

Jul 7, 2017

Impossible goals, led by intimidation and fear

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will enjoy your coworkers and clients

Cons

Corporate level managers have no clue what they are doing. Good staff leave, or are asked to leave, yet nothing improves. Time to let the real problems go!

Viewing 169 - 171 of 220 Reviews

Jobs at Forward Service Corporation

Food Share & Employment Training Case Manager

JAG Career Specialist