Forward Service Corporation reviews

The management is atrocious. The company is always pushing initiatives to meet unattainable goals and then the management chastises the team collectively and individually for not achieving the goals. Management operates under extreme micromanaging style bombarding email inbox daily with multiple issues from multiple supervisors and QA that need to be fixed immediately; which causes a constant exploding pressure cooker...If that's not enough supervisors come into your workspace constantly to see why your underperforming and have weekly 1:1 appointments to chastise your performance disguised as mentoring sessions. Management will yell and tell multiple staff to quit constantly. There are threats made to staff regularly indicating they will be let go. This is a terrible dynamic to work under. Worse yet the company doesn't seem to care about the customer. They force customers into activities that are poorly thought out and do not match the customers needs abilities or goals. They do so to "meet state standards and numbers". This happens in an underhanded way by placing "bodies" in workshops designed to meet WPR goals without thought to if the person should or can do the activity; or thought regarding how the workshop is designed. They do a terrible job creating activities; nothing is research or evidence based; and they continuously attempt to reinvent the wheel and fail. Case managers are required to have so many people assigned and then hounded and yelled at if they do not.

Where do I start? On the surface, FSC seems like a great company with a great mission - sadly, that's not the case. You will feel like you're working for a cut-throat corporate organization, not a non-profit whose goal is to help people. Corporate management is so disconnected from what actually happens in all of their offices, which leads to unrealistic expectations, impossible workloads, constant turnover, and extreme micro-management. You will quickly learn that it's not about helping people - it's about numbers, metrics, and meeting goals. You will be expected to force people into things that they are clearly not ready for, just so you don't get an earful from someone. You might have a single mother of 3 sitting in front of you who is homeless, has no transportation, and is dealing with mental health issues. What's the solution to that? Put her in 40 hours/week of activities and force her into a job paying $8/hr! That will solve all of her problems! Sadly, this is the reality at FSC - you will quickly become disheartened if you truly care about people and want to help them. You will constantly be asked "What's your plan?" when it comes to meeting goals, deadlines, etc. This is because those higher up don't have a plan, so they rely on you to come up with their solutions, so they can take them to their boss. Hourly staff are always working extra hours, not getting paid for it, just to stay on top of their unrealistic workload. Multiple staff have had to take extended leaves/FMLA due to the pressure/stress of the job. There is absolutely no work/life balance, as you will never be close to caught up. Most staff live in a constant state of fear, because you never know when someone is going to send you a nasty e-mail telling you you're not doing your job (which happens on a daily basis). Your supervisor will make changes, micro-manage, and dictate things, with absolutely zero knowledge of what you do on a daily basis, and how these things will effect you. When you try to advocate for your co-workers/staff, you will basically be told that this is coming from higher up/Corporate/QA - more people who have zero clue what you do on a daily basis. You will have PTO, but won't want to use it, because taking even one day off puts you massively behind. You will come back to 100 e-mails, 5 voicemails, and 5 fires you need to put out - and that's after ONE day off.