Does Forward Service Corporation pay their employees well?

According to anonymously submitted Glassdoor reviews, Forward Service Corporation employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Forward Service Corporation. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Forward Service Corporation?

67% of Forward Service Corporation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Forward Service Corporation 4.1 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Forward Service Corporation?

Case Manager (34) , Skills Instructor (8) , FSET Case Manager (6) , Team Lead (6) , Team Leader (6) , W-2 Case Manager/FEP (4) , W2 Case Manager/FEP (4) , Career Service Specialist (3) , Job Developer (3) , Outreach Specialist (3) , Program Coordinator (3) , W2 Case Manager (3) , Account Representative (2) , Career Services Specialist (2) , Case Worker (2)

What are the pros of working at Forward Service Corporation according to real employee reviews?

"Great benefits and time off." ((in 16 reviews)); "I worked with some awesome people" ((in 11 reviews)); "PTO is good." ((in 10 reviews)); "• Good Work/Life balance" ((in 9 reviews)); "I had a great supervisor." ((in 6 reviews))

What are the cons of working at Forward Service Corporation according to real employee reviews?

"The management is atrocious." ((in 13 reviews)); "Case Managers are deeply unhappy, and because many of them come to the organization with a profoundly deep sense of service and concern for helping others, they internalize the nasty environment and treatment and think they are doing something wrong." ((in 7 reviews)); "Team leaders have ZERO support and when it comes to a "false accusation," that team leader goes through hell and is NOT supported by upper management and made to be the bad guy." ((in 6 reviews)); "There are is absolutely no training in order for you to be successful in your role." ((in 5 reviews)); "Super high expectations....local leadership is very supportive,but Corporate leadership is distant and uninvolved unless there's an issue." ((in 5 reviews))

What are employees saying about Forward Service Corporation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Forward Service Corporation layoffs and their outlook for job security at Forward Service Corporation in 2026.

What are the top reviewed Forward Service Corporation locations?

Madison , Green Bay , Oshkosh , Sheboygan , Jefferson , Fond du Lac , Wisconsin Rapids , Wausau , Rhinelander , Baraboo , Menasha , Portage , Antigo , Mauston , Shawano , Eau Claire , Gillett , Oconto , Beloit , Edgerton , Manitowoc , Milwaukee , Neenah , Winnebago , Platteville , Saint Helen , Madison , Fitchburg , Wautoma Beach , Memphis

Forward Service Corporation reviews

3.8

67% would recommend to a friend

(220 total reviews)

Michelle Szabrowicz

90% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Forward Service Corporation has an employee rating of 3.8 out of 5 stars, based on 220 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward Service Corporation employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

220 reviews

1.0

Aug 21, 2016

Case Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gain some experience by self teaching on the W2 program. Seeing what a bad agency looks like and knowing this is not an acceptable way to run a state program.

Cons

Everything. Lead and program managers protect one another and claim they help but they to nothing. Top management allows this to happen. FSC expects participants in W2 to be accountable yet when FSC reviews reviews left they never admit their at fault, its always thank you for you review and sorry it didn't work out for you best of luck in the future and they talk about the changes they have implemented.

Forward Service Corporation Response

9y

Thank you for your review. There is a lot of energy and enthusiasm about our mission and company among our almost 400 employees. Like any organization, we can always improve in some areas. This is why we respond with the changes we’ve made and we take the opinions offered by employees seriously and incorporate them into the results from surveys and exit reviews to make a more positive working environment for our staff. An overwhelming number of employees enjoy working here at FSC and our most recent employee engagement survey had a 90% approval rate from staff.

2.0

Aug 13, 2016

A non-profit lost its way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

At it's core FSC is a good company, trying to be ethical. The soul of the organization is solid but not actions of late are lacking. Local teams work very hard to reach goals, great ability to help one another.

Cons

FSC used to be a great place to work but the organization has lost its heart. The senior management in Madison seem to believe that the field staff aren't working hard enough, aren't smart enough to grasp the concepts presented, and constantly berate and diminish the efforts of those actually doing the work. The people in the main office have no idea how difficult it is to navigate a series of measures that conflict with one another in a supposedly customer service focused program while constantly being asked to take on more. It never gets easier, you can't work harder, you are constantly made to feel like a failure. Maybe we are working hard enough, maybe it's not the people doing the work who aren't doing the right thing--maybe it is the program? You are only capable of handling so much criticism before you exhaust your compassion. We are beaten up almost daily about performance but we are the best in the state--if no one else can do it better, why are you crushing your workers? We aren't dumb, incompetent, unmotivated, uneducated animals like you chose to treat us. FSC staff are losing steam quickly, everyone has a breaking point. Start appreciating your staff!

Forward Service Corporation Response

9y

Thank you for taking the time to leave your review and for your work at Forward Service Corporation. We certainly value our staff and their efforts for our customers. Your review, and all other reviews, have an impact on the organization. We value employees’ opinions and idea. Our performance, while probably not the most fun part of our work, is absolutely essential. It is how we are evaluated by our funding sources and our customers. These change over time, as they do in any industry, and our entire organization has to change with these. It takes all of our staff to adapt and succeed in these ever evolving circumstances, grow as an organization, and provide the best services possible to our customers – at the end of the day, that’s what we’re all here for. Our goal is to have Forward Service Corporation moving together with one purpose.

4.0

Jul 11, 2016

W2 program

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Rewarding job if you enjoy working with people. This job really does fine tune if "case management" is the job for you. Based on previous reviews, this type of job is not for everyone and I believe FSC does a great job moving forward with winning team players.

Cons

Caseloads and behind the scene paperwork can be a lot. This job needs someone with excellent time management. If you struggle with time management, this is not the job for you.

Forward Service Corporation Response

9y

Thank you for review and your work at Forward Service Corporation. You're absolutely right about time management and we're working hard right now to help all of our staff with this demand. It's important for serving our customers and helping staff reduce stress.

Viewing 187 - 189 of 220 Reviews

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