Fossil Group reviews

Terrible management that has been there too long and have no clue are still "running the place" making it impossible for company to move forward. Very conservative and unfriendly people - don't expect anyone to talk to you, ever, even after a year you have been there you may not know the person sitting in the cube next to you. seriously.

Hours are determined by how much you sell, which apparently is deemed by company policy to be rewarding enough on its own to demerit commission based pay. Make no mistake, if you sell a mediocre or average amount you will get the short end of the scheduling stick. (Which is short enough to begin with given the relative size of these stores, which tend to run on the boutique side of things. There's usually always at least one Manager or Team Lead on the clock as well as 2 or more associates, depending on location). In addition the company tries to hire sociable, fun, and approachable people, or at least people who give off this impression. The occasional guppy aside, store associates are more often than not taught to make conversation with customers in an vaguely disingenuous way. They are taught to feign interest in customers lives', to make them feel more at home. The idea being that once a customer is in a sociable environment with attention being paid to their own lives by the associate, the customer will be more willing to listen and receptive to typical selling techniques. Which wouldn't be such a terrible thing, if not for the CONSTANT hovering of management listening in to every word of your conversation with your customers. If you veer from their selling technique or their pre-made taglines even slightly you'll find yourself being scolded in the corner about how you butchered that sell and that customers experience. Your manager will call it constructive feedback, in reality its a talking to with a fake smile. Its incredibly annoying and frankly a little personally claustrophobic. Also, in addition to selling quotas - "Associate, I need you to sell 4 watches and 3 bags today!" (Which isn't very difficult in the holiday season, but good luck the rest of the year. How often do you want to buy a factory made, second tier bag for $150 and up?) -, associates are expected to sell a certain average number of items per transaction. Given the expense of most of the store's main products(watches and bags), not to mention many of the miscellaneous product's relative uselessness (Anybody fancy a charm bracelet, or a perhaps a charming leather cuff?), to meet daily goals, if the associate could not add on another product to the customers purchase, associates typically resort to selling a $5.00 microfiber cleaning cloth to compliment the customers new watch, telling the customer something along the lines of "Oh would you like one of our special cleaning cloths for your watch? They'e useful for getting lint and smudges off the glass and they're machine washable". Its a cheaply made silly little cloth, much like the kind given freely with new glasses that hardly anyone actually needs, its a waste of 5 dollars. And finally, management. I was never once under the impression that any of my managers cared for me or knew much about me beyond what they thought was necessary to give the impression that they actually knew and or cared about me. Do not be fooled, they want you to feel happy, happy employees make efficient employees, but they do NOT actually care about you. Overall, Fossil isn't the worst place to work at, just know that its much more disingenuous than most and you'll be micromanaged to the point of inanity to sell cheap, made in China products that are overpriced.