Heavy favoritism.
People slip through the cracks that have 0 IT knowledge/experience. Company will hire anyone as an IT Analyst long as they have a bachelor's degree in something. Even if that degree has nothing to do with IT
Engineers in 2nd and third level support not doing their jobs, leaving Analysts to be chewed out by callers. For example, print server for one site was down 2 days, throughout those 2 days I was getting calls from the manager of the site getting yelled at. Called, left voice-mail, email etc. Responsible party was too busy at his family's cabin kayaking on company time instead of working.
All types of Servers constantly crashing/going down. The engineers will claim "Our department doesn't work on Servers"............LOL! WHAT DO ENGINEERS DO THEN? Besides spend time at your family's cabin in Tahoe during work hours?
Most people in second level support look down on most IT Analysts and treat them like trash
Senior IT Analyst at the time I was working there had 0 idea what DNS,DHCP were and what they do(just one example of the type of people who are hired, and then promoted). So how did they get the job as a Senior? Favoritism, that's how
Heavy lack of training. Senior IT Analyst barely knew anything about IT (this became more apparent the more questions you would ask), making the 2 weeks training virtually non existent
