Is Foundever a good company to work for as a Client Support Associate?

Client Support Associate professionals working at Foundever have rated their employer with 3.9 out of 5 stars in 3,964 Glassdoor reviews. This is an average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Client Support Associate Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at Foundever .

Does Foundever pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at Foundever with 3.7 out of 5 stars based on 3,964 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Support Associate salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4430) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 660 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 491 reviews)); "Environment is good and Benefits" ((in 456 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 367 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1175 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 790 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "no bonus language (Italian);" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

Foundever Client Support Associate reviews

3.9

76% would recommend to a friend

(3,964 total reviews)

Laurent Uberti

83% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,964 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Client Support Associate employees have rated Foundever with 3.9 out of 5 stars, based on 3,964 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

5.0

Apr 8, 2026

Been here 5 months including Training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

SO MANY! We're transitioning to REMOTE this month, my previous review stated the cons were far drive and work nights.... Well we're going remote so I won't have to drive and I actually love working the hours I work!!! Never have I LOVED A JOB THIS MUCH!!!! ILL BE HERE FOREVER!!!

Cons

I don't have any cons, previously did. That's why I'm updating my review. FOUNDEVER TRULY CARES ABOUT THEIR EMPLOYEES!!!

Foundever Response

2mo

It’s wonderful to hear how your experience has continued to grow in a positive direction. I’m especially glad the transition to remote work has had such a meaningful impact for you and that you feel supported by your team and leadership. Updates like this truly highlight how important employee feedback and adaptability can be in creating a positive experience. Thank you for taking the time to update your review and share your continued experience with Foundever. Jasmin at Foundever

1.0

Jul 12, 2026

Limited PTO and poor call handling policies

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Knowledge about FMLA, STD, & LTD

Cons

Can’t do overtime but they don’t give you paid holidays. The pto earned is very low. They allow the callers to abuse you and don’t give you permission to disconnect calls on disrespect. They give you no time to notate which means instead of paying attention to caller, you’re notating. Only 4 people can be off at a time so even if you submit your time months in advance, it’s likely going to be denied. The insurance they offer is awful. Supervisors will call and text your phone when they aren’t supposed to.

1.0

Jul 11, 2026

Easy work environment, but lacking benefits and promotions

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

it is very easy here

Cons

nonexistent benefits and nonexistent promotions

Viewing 1 - 3 of 3,964 Reviews

Jobs at Foundever

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Foundever

Foundever Client Support Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Been here 5 months including Training

Limited PTO and poor call handling policies

Easy work environment, but lacking benefits and promotions

Jobs at Foundever

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