Foundever Customer Service Agent-Call Center reviews

3.9

81% would recommend to a friend

(249 total reviews)
avatar

Laurent Uberti

96% approve of CEO

76% positive business outlook

Customer Service Agent/Call Center employees have rated Foundever with 3.9 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most Customer Service Agent/Call Center professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Agent/Call Center professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

249 reviews
1.0
Apr 16, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

The company is okay, it has many benefits.

Cons

The main issue is the toxic work environment. Some employees who get promoted tend to adopt a disrespectful attitude, often communicating in a rude or unprofessional way. There is also a strong culture of micromanagement. Employees are expected to ask for guidance on nearly everything, yet when they do, it is often met with impatience or annoyance. This creates confusion rather than support. Additionally, there is a noticeable bias against non-Romanian speakers, leading to unequal treatment and a sense of exclusion. Career growth feels limited and, at times, dependent more on personal relationships than performance. Unless you are personally favored, it is difficult to advance. Even over time, employees are often still treated as “just agents,” and there are subtle but clear instances where this is used in a dismissive or even mocking way. The internal systems and processes are poorly organized, outdated, and inefficient, which makes daily tasks more difficult than they should be. The compensation is low considering the number of responsibilities and expectations placed on employees. The role itself is highly stressful, which further impacts overall job satisfaction. Overall, while some of these issues may seem subtle at first, they are consistently noticeable and contribute to a negative and discouraging work environment.

5.0
Mar 6, 2026

Agent

Recommend
CEO approval
Business Outlook

Pros

Nice place to work in here

Cons

Great place to work in here

1.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

They are flexible if you need to work form home and still it depends on the supervisor - I will only recommend if you dont not have any other opportunity

Cons

poor management, some people are very rude, there is favouristism and people easily got fired. Salary really very low and incentive plan is not a one that can be achievable and when the management see that the agent can reach it, they change the KPIs in the middle of the month in order not to receive incentices. not easy to grow at, and not all people who grow deserves this.

Viewing 1 - 3 of 249 Reviews

Glassdoor has 24,743 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.