Is Foundever a good company to work for as a Customer Service Representative/Mentor?

Customer Service Representative/Mentor professionals working at Foundever have rated their employer with 3.0 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative/Mentor Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative/Mentor interview questions at Foundever .

Does Foundever pay Customer Service Representative/Mentor employees well?

Customer Service Representative/Mentor professionals rate their compensation and benefits at Foundever with 3.0 out of 5 stars based on 21 anonymously submitted employee reviews. This is 20.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative/Mentor salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 493 reviews)); "Environment is good and Benefits" ((in 475 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 370 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1164 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 813 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 231 reviews)); "no bonus language (Italian);" ((in 132 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

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Foundever

Foundever Customer Service Representative/Mentor reviews

3.0

84% would recommend to a friend

(21 total reviews)

Laurent Uberti

100% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Career opportunities

3.5

Culture & values

3.4

Senior management

3.3

Work/Life balance

3.0

Compensation and benefits

Customer Service Representative/Mentor employees have rated Foundever with 3.0 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative/Mentor professionals have an average working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Mentor professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

21 reviews

1.0

Jan 4, 2025

Negligence in employee safety/do not care

Mentor

Recommend

CEO approval

Business Outlook

Pros

Zero, zero The train tracks by the site

Cons

Management sucks negligence for addressing and fixing safety for employees Communication zero Lie cheat employees Incentives that are never paid out!! DECEITFUL UNETHICAL UPPER MANAGEMENT NO COMMUNICATION

3.0

Dec 28, 2024

Mentor

Recommend

CEO approval

Business Outlook

Pros

Good team, not annoying management

Cons

Salary level, it looks like the company is dying

5.0

Sep 30, 2024

Very amazing community

Mentor

Recommend

CEO approval

Business Outlook

Pros

Very accommodating workplace that will enhance our self

Cons

Nothing dissatisfaction so far in the workplace

Viewing 1 - 3 of 21 Reviews

Jobs at Foundever

Compliance Officer North America

United States

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Digital Sales Chat Representative

Customer Service Representative

Customer Service Representative

Front Desk Sales Associate

Foundever reviews FAQs

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Foundever

Foundever Customer Service Representative/Mentor reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Negligence in employee safety/do not care

Mentor

Very amazing community

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