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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,221 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 31, 2024

      Don't do it unless you have too

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      holidays off, remote positions, equipment provided

      Cons

      Management is constantly yelling at you through the support chats, they expect you to know that youre required to do things that was never taught in training, they will move you to a different department and try and disquise it as a promotion (no pay increase however) They take forever to answer questions but expect you to keep call times and hold times extremely low, layoffs likely and they will attempt to disguise it as a termination to disuade you from filing unemployment

      avatar
      Foundever Response
      2y
      Thank you for sharing this feedback. We understand how frustrating your situation is. There are many different factors that go into making such a difficult decision that impacts our employees and their families. In the event of when our staffing needs change, we strive to do our best to retain our employees and offer available opportunities within our organization. If you would like to share more of your story, please reach out to our HR department at na.hr@foundever.com . Jasmin at Foundever
      3.0
      Mar 24, 2024

      It’s an ok job

      Licensed insurance agent property & casualty
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and the flexibility to work from home as well. It’s not just a horrible place to work, it is what you make it. My trainers were all great.

      Cons

      It’s definitely disorganized but it is what you make it. It’s definitely doable. Schedule changes aren’t the best when it’s needed or the system used to change schedules. Equipment is disgusting, which I’m sure they (Foundever) are unaware of that department sending it out that way.

      avatar
      Foundever Response
      2y
      Thank you for your honest feedback. I agree that this job is what you make it. Pay is good, and working from home is a great benefit. We have implemented various measures to support our associates during training. We conduct training surveys at the end of each training day to gather feedback and continuously improve our training programs. Following training, we provide a nesting phase where associates work closely with a trainer in small groups, ensuring they have the necessary resources and support to effectively handle calls and alleviate stress. Moreover, we foster an open-door culture, encouraging our associates to reach out for assistance whenever needed. We send out the Max Survey to make positive changes. Your feedback is immensely valuable, and we will share your experience with the relevant teams for further consideration and action. Jasmin at Foundever
      1.0
      Jan 17, 2024

      Accredo Patient Care Advocate

      Patient care associate (pca)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, remote work

      Cons

      Payrate, micromanagement, workplace abuse by mgt, unattainable metrixs, software issues, unclear training, shift schedules, lack of information, how information is distributed, unclear processes, too many systems in play and they don't compute with one another.

      Viewing 301 - 303 of 19,221 Reviews
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      Glassdoor has 24,669 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.