Is Foundever a good company to work for?

Foundever has an overall rating of 3.9 out of 5, based on over 24,752 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Foundever to a friend and 70% have a positive outlook for the business. The best reviews about Foundever have been left by employees working as Director , Call Center Customer Service Representative and Recruiter .

Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1510) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 651 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 496 reviews)); "Benefits are good and fair" ((in 473 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1176 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 814 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 133 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Las Vegas , Augusta , Knoxville , Spartanburg , Ocala , Miami , Nashville , Houston , Atlanta , Albuquerque , Oak Ridge , Fayetteville , Fort Smith , Dallas , Pompano Beach , Orem , Fishers , San Angelo , Norman , Starkville , New York , Tampa , Hamilton , Panama City , Wise , Sumter , Lake City , Indianapolis , Asheville , Morristown

Foundever reviews

3.9

78% would recommend to a friend

(4,559 total reviews)

Laurent Uberti

83% approve of CEO

70% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jul 27, 2025

Management

Coach apprentice

Recommend

CEO approval

Business Outlook

Pros

Good for newbies and first timer

Cons

Clint pleaser and not salary wise

1.0

Jul 25, 2025

Where Burnout is the Culture and Metrics Are the Religion

Customer retention specialist

Recommend

CEO approval

Business Outlook

Pros

You’ll develop a high pain tolerance: After working here, every other job will feel like a vacation. You basically unlock emotional numbness as a life skill. Free acting lessons: Because you have to pretend you're okay on every single call while holding back your existential crisis. You’ll learn time management… out of survival: Juggling 10 metrics, angry customers, and system issues teaches you how to squeeze every second of life (and hope) out of your shift. Free coffee in the pantry: You’ll need it. Not for energy—but to stay conscious enough to hit your daily stats without breaking down. Solid team bonding: Trauma builds friendships. You and your workmates will trauma-bond so hard you’ll start group venting sessions every lunch break. Therapy but free.

Cons

Toxic metrics-first culture: You're not a person here. You’re a number. Every second of your shift is measured—AHT, QA, CSAT, retention rate—and God help you if you fail one. Even if you do well, it’s never enough. Management gaslighting 101: Ever heard “We care about your well-being”? That’s just the tagline. In reality, your TL will smile at you during the huddle and then drag you for missing a metric by 0.01%. Shifting schedules from hell: Your body clock? Say goodbye. Rotating rest days, graveyard shifts, and no sense of work-life balance. You’ll start living in a constant state of “Is it Monday?” Training vs. Reality disconnect: Training hypes you up like you're joining a supportive, progressive team. Then you hit production and it’s every agent for themselves in a battlefield of irate customers and system crashes. Incentives? More like lottery wins. They talk about bonuses and incentives like they’re easy money. In reality, they’re locked behind near-impossible KPIs and inconsistently applied rules. Mental health? LOL. They’ll post about “Mental Health Awareness Month” on the company Facebook page while ignoring burnout complaints and threatening agents who file too many sick leaves.

3.0

Jul 24, 2025

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay, benefits, hours, time off

Cons

Work environment, staff, client, micromanagement

Viewing 304 - 306 of 4,559 Reviews

Jobs at Foundever

Early Career and University Programs Manager - Remote.

Remote

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Compliance Officer North America

United States

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Director of AI Professional Services

United States

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Senior Director Operator Consulting

United States

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Sr Learning Manager - Onsite in Fayetteville, NC.

Foundever

Foundever reviews

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Reviews about "Compensation"

Management

Where Burnout is the Culture and Metrics Are the Religion

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