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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,233 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,233 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      19K reviews
      5.0
      Jun 15, 2021

      Very supportive atmosphere with coworkers and management with opportunities to advance

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company promotes from within with a lot of room for growth. The atmosphere is fun yet they take customer service very seriously. The pay is competitive with benefits after 60 days. If the campaign you are working on has to downsize or ramp down they will find another campaign for you as long as your attendance is up and you are a good performer.

      Cons

      Benefits are expensive, no paid holidays or pto until after 6 months, campaign can end abruptly.

      1.0
      May 1, 2021

      Not Worth The Abuse & Being Used

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely none, I legit cannot think of any because of how terrible and toxic the environment was.

      Cons

      Everything from the way they lie and scheme to get you on board, to then the extensive training that is terribly organized. And then my favorite part, putting you on the floor to finally work, claiming you'll have help, but never providing it AT ALL. No matter how many times you ask! Also if you LOVE dealing with racists bigots, sign up for the USAA team so you can have old white men harass you daily!

      1.0
      Mar 28, 2021

      Poor pay

      Coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do a good great job of fooling people with the belief their voice counts.

      Cons

      Company doesn't act in good faith to pay FLSA minimum. Along with poor Coach salary leadership doesn't listen to the Coaches. Sitel doesn't respect employee values or beliefs rather force feeds what the CEO wants us to think and what values we must have to match globalist ideologies and agendas. Sitel is not an American company and should not be allowed to continue to promote its socialist politics towards employees in the U.S. Also Sitel has hit the lottery with Covid. It's profiting heavily by furloughing Operations Mangers, overloading management with twice or three times headcount and now no longer pays much operating costs such as bandwidth electricity liability insurance etc. With Covid, Sitel uses the pandemic fear mongering to overwork Coaches , exploit use of "growth point" hourly agents to perform management duties, and theaten loss employment if you're not committed to this new normal.

      avatar
      Foundever Response
      3y
      Thank you so much for taking the time to voice your opinions. Sitel looks at minimum wages, market data and client specifications. We are always reviewing and evaluating wages and benefits for our employees as well as striving to improve the associate experience. We hold town halls to speak to coaches and employees to help discover and communicate about continuous improvements happening within our organization.
      Viewing 397 - 399 of 19,233 Reviews
      Related searches: Foundever jobs | Foundever salaries | Foundever benefits | Foundever interviews
      ReviewsFoundever reviews

      Glassdoor has 24,686 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.