Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,488 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,488 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1510) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (201) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1078 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 665 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 478 reviews)); "Benefits are good and fair" ((in 468 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 364 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1169 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 825 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 233 reviews)); "No bonuses and no salary increase" ((in 141 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 130 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,488 total reviews)

Laurent Uberti

84% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,488 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

5K reviews

2.0

Oct 2, 2012

Interesting

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, management works with school schedules...sometimes.

Cons

Depending on the campaign your on your experience will vary, working for a cell phone company it was horrible, desk sharing, management not being knowledgeable on anything pertaining to the campaign, if you ask a question their response is "well you've been on the phone longer than i've been a supervisor so you should know how to find the answer", and we are severely understaffed, and it's blatantly obvious by the amount of calls are in waiting (over 200/day) on a 10 hour shift. Not worth the poor pay rate in which I'm currently capped off from.

3.0

Sep 27, 2012

A not so good experience!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love the Health card as I have my kids and mom enrolled for free. Unlimited doctor's appointment and assistance on medicines and laboratories are of great help.

Cons

Coaches though are not so approachable as politics in this company are so high in this company. They refer friends first to a higher position than referring those ones that has a potential and more compatible in the position. Some inconsiderate coaches and lack of knowledge when it comes to handling a team. Self centered.

2.0

Sep 23, 2012

Working in Sitel is like being in prison

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

multicultural environment, good salary, nice offices

Cons

everything is scheduled (brakes, lunch, only 7 min of toilet per day), bad management, bad trainers, no teambuildings

Viewing 5464 - 5466 of 5,488 Reviews

Jobs at Foundever

Customer Service Representative

Technical Customer Support Representative

Technical Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

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Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Interesting

A not so good experience!

Working in Sitel is like being in prison

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