Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,485 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,485 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"The work from home aspect is good" ((in 1056 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 662 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 477 reviews)); "Environment is good and Benefits" ((in 459 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 371 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 799 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 241 reviews)); "No bonuses and no salary increase" ((in 138 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,485 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.9

Career opportunities

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,485 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Apr 8, 2026

Been here 5 months including Training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

SO MANY! We're transitioning to REMOTE this month, my previous review stated the cons were far drive and work nights.... Well we're going remote so I won't have to drive and I actually love working the hours I work!!! Never have I LOVED A JOB THIS MUCH!!!! ILL BE HERE FOREVER!!!

Cons

I don't have any cons, previously did. That's why I'm updating my review. FOUNDEVER TRULY CARES ABOUT THEIR EMPLOYEES!!!

Foundever Response

2mo

It’s wonderful to hear how your experience has continued to grow in a positive direction. I’m especially glad the transition to remote work has had such a meaningful impact for you and that you feel supported by your team and leadership. Updates like this truly highlight how important employee feedback and adaptability can be in creating a positive experience. Thank you for taking the time to update your review and share your continued experience with Foundever. Jasmin at Foundever

2.0

Jul 16, 2026

Decent starting job overshadowed by poor management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good starting job, decent wage

Cons

Terrible management, very disorganized, micromanagement

3.0

Jul 15, 2026

Welcoming environment but stagnant salary growth

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good and welcoming for newbies. Good company to establish your career

Cons

No salary increase in the account I’ve worked from.

Viewing 1 - 3 of 5,485 Reviews

Jobs at Foundever

Customer Service Representative

Technical Customer Service Representative

Retention Customer Service Associate

Customer Service Representative

Customer Service Representative

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Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Been here 5 months including Training

Decent starting job overshadowed by poor management

Welcoming environment but stagnant salary growth

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