Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,488 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,488 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4435) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (201) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 655 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 481 reviews)); "Environment is good and Benefits" ((in 461 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 361 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1166 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 793 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "No bonuses and no salary increase" ((in 135 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

78% would recommend to a friend

(5,488 total reviews)

Laurent Uberti

84% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Career opportunities

3.8

Senior management

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,488 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jun 20, 2012

Not a place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-above minimum wage starting pay -Customer service job -Paid time off -Holiday pay after 6 months

Cons

-management lies to you -negative attitudes by management -long hours -highest you can get paid is 9.50/hr -Entire building is filthy

4.0

May 16, 2012

It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employees Benefits Decent management - Willing to work with employees Patience with employee growth Mandatory breaks and Lunches Voluntary Overtime Paid time off Schedule Management Training and Assistance

Cons

Meeting metrics can be tricky some weeks; not dire Pay should be higher Customers can cause stress Doesn't offer Chiropractic care in health insurance plan. IT infrastructure between Client & Sitel, decent systems but unfortunately no quite up to par with recommended requirements. Building & Desks could use a overall - old.

2.0

Apr 30, 2012

Good starting job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job is Full TIme with benefits

Cons

Low expectations and career growth

Viewing 5479 - 5481 of 5,488 Reviews

Jobs at Foundever

Customer Service Representative

Customer Service Representative

Customer Service Representative

Retention Customer Service Associate

Technical Customer Service Representative

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Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not a place to work

It's a customer relations job which means various levels of stress due to customers; It's not for everyone.

Good starting job

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