Is Foundever a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 1,412 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Foundever .

Does Foundever pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Foundever with 4.0 out of 5 stars based on 1,412 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4433) , Customer Service Representative (CSR) (1508) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1055 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 668 reviews)); "Benefits are good and fair" ((in 459 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 365 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1174 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 787 reviews)); "Bad managers and too many sections" ((in 244 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 129 reviews))

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Foundever

Foundever Customer Service Representative CSR reviews

4.2

85% would recommend to a friend

(1,412 total reviews)

Laurent Uberti

89% approve of CEO

79% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Career opportunities

4.1

Work/Life balance

4.1

Senior management

4.0

Compensation and benefits

Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,412 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jul 8, 2026

Healthy environment, but graveyard shift challenges

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Healthy Environment, Make new set of friends.

Cons

Graveyard shift, Many tools to review.

4.0

Jul 3, 2026

Good starting company with a supportive environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is a great starting company for beginners. The environment in our account was not as toxic as I had expected. The training is good for new hires, and the last team leader I had was very nice and considerate.

Cons

It is inevitable to have coworkers that are least likeable, other than that, the application or interview process onsite is quite hectic -- sometimes it is also quite confusing and crowded.

3.0

Jul 3, 2026

Good benefits, but metrics are unrealistic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good benefits and gain share

Cons

impossible to reach metrics huhu

Viewing 4 - 6 of 1,412 Reviews

Jobs at Foundever

Customer Support Specialist

Customer Service Representative

Technical Customer Support Representative

Technical Customer Service Support

Retention Customer Service Associate

Foundever reviews FAQs

Foundever reviews Foundever Customer Service Representative (CSR) reviews

Foundever

Foundever Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Healthy environment, but graveyard shift challenges

Good starting company with a supportive environment

Good benefits, but metrics are unrealistic

Jobs at Foundever

Foundever reviews FAQs

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