Is Foundever a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at Foundever have rated their employer with 3.7 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Insurance Agent Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at Foundever .

Does Foundever pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at Foundever with 3.7 out of 5 stars based on 113 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at Foundever.

How happy are Customer Service Insurance Agent professionals working at Foundever?

79% of Customer Service Insurance Agent employees at Foundever would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Customer Service Insurance Agent professionals have also rated Foundever with a 3.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1510) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1074 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 651 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 470 reviews)); "Environment is good and Benefits" ((in 459 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 364 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1168 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 799 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 233 reviews)); "No bonuses and no salary increase" ((in 139 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

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Foundever

Foundever Customer Service Insurance Agent reviews

3.7

79% would recommend to a friend

(113 total reviews)

Laurent Uberti

83% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Career opportunities

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Senior management

Customer Service / Insurance Agent employees have rated Foundever with 3.7 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service / Insurance Agent professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service / Insurance Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

113 reviews

3.0

Jun 7, 2022

Good and Bad

Insurance customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great pay, friendly people and flex able hours

Cons

Unrealistic expectations, inadequate training better organization

Foundever Response

Thanks for this honest review. We appreciate when our associates take the time to let us know what is working and where they would like to see positive change. This is why we have implemented our MAX (My Associate Experience) program. It allows our associates voices to be heard and allows them to share their experiences and idea's on how we can make our company the best place to work which includes training. We will be sharing this experience with the appropriate teams. Jasmin at Foundever

1.0

May 31, 2022

Do not recommend

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Decent pay poor work life balance

Cons

Management was a joke. They treat you like a number

3.0

May 18, 2022

What it was like

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

If I need time off on short notice or had to leave early my sup was very considerate

Cons

Coaches were not always available and it is a company who takes on businesses that need extra help and sends you in so they enforce have to heavily enforce whatever the client wants and sometimes it is unreasonable

Viewing 67 - 69 of 113 Reviews

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Foundever Customer Service Insurance Agent reviews

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