Is Foundever a good company to work for as a Customer Service Insurance Agent?

Customer Service Insurance Agent professionals working at Foundever have rated their employer with 3.7 out of 5 stars in 113 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Insurance Agent Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Insurance Agent interview questions at Foundever .

Does Foundever pay Customer Service Insurance Agent employees well?

Customer Service Insurance Agent professionals rate their compensation and benefits at Foundever with 3.7 out of 5 stars based on 113 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Insurance Agent salaries at Foundever.

How happy are Customer Service Insurance Agent professionals working at Foundever?

79% of Customer Service Insurance Agent employees at Foundever would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Customer Service Insurance Agent professionals have also rated Foundever with a 3.7 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.8 rating for culture and values and 3.8 rating for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1053 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 652 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 487 reviews)); "Environment is good and Benefits" ((in 457 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 357 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 800 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 239 reviews)); "No bonuses and no salary increase" ((in 136 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 132 reviews))

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Foundever

Foundever Customer Service Insurance Agent reviews

3.7

79% would recommend to a friend

(113 total reviews)

Laurent Uberti

83% approve of CEO

58% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Career opportunities

3.7

Work/Life balance

3.7

Compensation and benefits

3.6

Senior management

Customer Service / Insurance Agent employees have rated Foundever with 3.7 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service / Insurance Agent professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service / Insurance Agent professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

113 reviews

1.0

Oct 19, 2021

Sitel is with holding my pay check

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Can think of any that I would call a pro

Cons

Sitel has mailed out my check even after I set up direct deposit I was suppose to get paid on the 8 of October still haven't received my check training is the worst I've ever experienced un organised un experience trainers try to jam pact a 3 week training into a week

1.0

Aug 31, 2021

Stay away

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

None that I recall at the moment.

Cons

Equipment is as bad as Sitel. They don't fix problems especially payroll problems still haven't been paid for what they owe. Horrible company and on boarding is a complete disaster. I would not recommend this place to my worst enemy

5.0

Aug 20, 2021

You get out what you put in

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great company with great benefits. The coaches have been more than helpful in my personal experience. My teammates are supportive and there is definitely room for advancement. The pay is decent for the work, with the added bonus of being able to work from home.makes work MUCH more enjoyable!

Cons

The upset customers, constant updating of rules/procedures, and statistical requirements for your calls are hard to reach at times, making the job a bit stressful. You get very few holidays off, and when you do, you must make up that day on one of your off days. For example, Monday you are off for the holiday, and normally you would be off Saturday and Sunday. NOPE, with Sitel, you have to work one of your off days, which would be Saturday because they are closed Sunday. Thats one of the biggest drawbacks in my opinion

Viewing 79 - 81 of 113 Reviews

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Foundever

Foundever Customer Service Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Sitel is with holding my pay check

Stay away

You get out what you put in

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