Is Foundever a good company to work for as a Customer Service Representative (Work From Home)?

Customer Service Representative (Work From Home) professionals working at Foundever have rated their employer with 3.8 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative (Work From Home) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative (Work From Home) interview questions at Foundever .

What are the top reviewed jobs at Foundever?

Customer Service Representative (4434) , Customer Service Representative (CSR) (1509) , Customer Service Professional (762) , Customer Service Agent (698) , Customer Service (427) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (200) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 651 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 496 reviews)); "Benefits are good and fair" ((in 473 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1176 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 814 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 133 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 131 reviews))

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Foundever

Foundever Customer Service Representative (Work From Home) reviews

3.8

94% would recommend to a friend

(16 total reviews)

Laurent Uberti

98% approve of CEO

93% positive business outlook

Ratings by category

4.6

Senior management

4.5

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

3.6

Career opportunities

2.9

Compensation and benefits

Customer Service Representative (Work From Home) employees have rated Foundever with 3.8 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (Work From Home) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (Work From Home) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

16 reviews

3.0

Mar 27, 2022

Turbo Tax

Customer service representative (work from home)

Recommend

CEO approval

Business Outlook

Pros

Very nice people. Pay was okay.

Cons

So many tech issues during our training. Were EXTREMELY rushed during training to finish modules. Several days of training while we were doing modules break out rooms were not used and so while we were listening to video modules could hear everything people were saying to trainers over mic. Very distracting! No time to really watch the videos, just answered the questions. Never were given practice taking calls during training. Entire training spent doing modules. Then after a few days of training expected to go on phones. Lunacy!

3.0

Mar 22, 2022

Salary

Work from home customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I worked for Sitel they had good management.

Cons

No flexibility and I worked some weekends

3.0

Mar 10, 2022

work from home customer service

Work from home customer service representative

Recommend

CEO approval

Business Outlook

Pros

working from home a full time shift instead of commuting to a call center.

Cons

training was too disorganized. many tech issues that makes job harder than it should.

Viewing 7 - 9 of 16 Reviews

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Foundever reviews Foundever Customer Service Representative (Work From Home) reviews

Foundever

Foundever Customer Service Representative (Work From Home) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Turbo Tax

Salary

work from home customer service

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