Foundever reviews

3.9

78% would recommend to a friend

(19,277 total reviews)
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Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,277 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Aug 16, 2016

Technical Support and Sales Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a great chance of growning inside the company. There is also a big support from higher ranks and the training section is really complete and usefull not only for the job but for the daily usage of knowledge.

Cons

The lack of extracurricular activities. Higher ranks sometimes put a lot of pressure on the employee over making more sales.

1.0
Aug 16, 2016

Halfway house

Recommend
CEO approval
Business Outlook

Pros

Diverse colleges. Good initial training.

Cons

Low pay. Low morale. Shouted at if you are between calls for any longer than 30 seconds. hardly any parking, park and ride car park is the alternative (a 20 min walk). No assistance or support from management. Operations managers are a complete joke. Extremely high turnover of staff. Forced to sell even though the job was initially customer services. You can only advance if you are a 'Yes' man. Sitel is a 'halfway house' for anyone (and i mean anyone) who needs a stop gap job. People with at least half a brain cell seem to leave after a very short time hence the high turnover.

1.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Able to work from home

Cons

Low Pay especially since they want you to be tech suppport and customer service Not enough support system for WAH agents Coaches/trainers barely know more than agents not good resources to go to for help Conflicting ideas of what is expected of you in training and once in production The customers tended to know what was going on before agents. got most of my updates on line or via news/social media before received from company. system not the greatest. I can go on and on on the cons but wont for now.

Viewing 18313 - 18315 of 19,277 Reviews

Glassdoor has 24,749 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.