Foundever reviews

3.9

78% would recommend to a friend

(19,269 total reviews)
avatar

Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Apr 22, 2016

They don't want you there for long

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some good people work there

Cons

They don't want you there for long. They have high turnover with low pay rates at all levels

2.0
Apr 19, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good for a mid-tier CSR position, and there's plenty of overtime to work if you want it.

Cons

Senior management is highly inconsistent when enforcing policies, agent metrics put pressure on agents to assume responsibility for things outside of their direct control, the attendance policy is unforgiving of legitimate excuses for missed days (like viral pneumonia), and the excessive micromanagement creates a hostile work environment. Paid Time-Off is accrued at a rate so slow, it's a joke (3.33hrs per paycheck, only after 6mo tenure), which is a turn-off when you consider that the job often requires the agent to run damage control for the corporate client's behavior.

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Glassdoor has 24,729 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.