Foundever reviews

reinforment with talent key roles needed

- Leadership: too many changes in the organisation particularly the people and the structure. Roles and responsibilities are not well defined which causes confusion to employees especially supervisors and managers - People Investment: we don’t take time to develop our employees and instead hire externally. Unfortunately some of these hires also don’t know how to create leaders and as a result we keep on losing talents. - Pay/Appraisal: Salary is not competitive. No annual or performance appraisals. When we promote folks internally, we become cheap and don’t compensate well yet we are willing to spend so much hiring externally. - Sitel Image: we are so busy building the company’s image and we forget about our employees. We invest on parties and even sponsor events but we really don’t take care of our people. We cannot even provide laptops to those employees who need it for their job, headsets included. - Employee Satisfaction Survey filtered: we cannot improve if we keep on choosing the feedback we receive.