The company has incurred a lot of technical debt because upper management has too often overruled the product and development teams. As a result, portions of the product suite have lagged behind where they should be. This was a consistent pain point for implementation and technical support.
The organization, processes, and procedures were constantly changing. A lot of the changes were necessary or beneficial, but a lot of them just created unnecessary confusion. As an employee, it was difficult to keep on top of everything that was happening.
The work environment can be chaotic. The office is completely open so it can make it hard to focus on tasks or have phone calls with clients. Doing focused work is difficult. Some people thrive in an open office environment, but I found it challenging and counterproductive.
For a software company, there is a disturbing lack of technical knowledge in some areas of the organization which contributes to poor software development practices, product deficiencies, miscommunications with clients, and miscommunications within the organization between departments. If you have a lot of technical knowledge of the products or software development, prepare to be overloaded with work that's been passed on from others in the organization who are incapable of doing it.
FWI has a nagging problem with transitioning projects from sales to implementation and from implementation to support. This results in poor knowledge transfer, client frustration, and a lot of stress.
