Where to start... Office reps are more regarded than remote reps. It goes Logan > Rexburg > remote. Call routing is so effed. They don't route inbound sales calls in a snake fashion based on rank like most respectable sales organizations, rather they segregate reps by colors with blue getting the lions share of calls all.. day.. if you are lower than top three colors (blue, green, red) you will hardly ever get any calls and sometimes none at all if you're in silver or gold. Some will say, then get good if you want to be higher in colors, how can you though when the only calls you get are spam calls that still count against your metrics. Keep in mind that top three colors will snipe your sale because being fed calls all day isn't enough. Every other group is pretty much regulated to outbound dials 90-100 calls and maybe 1 sale which is 50-50 to be serviced by the technicians who are actually paid based on the job the complete. In other words your sale may have less priority to be competed on scheduled date than someone else's sale. Inside sales just feels like the punching bag of every department. You can tell they all poo poo on sales: techs, QA, dispatch etc. There's a fake religious culture and a lot of talk about core values; almost cult like. Never had so many pointless 30 min- hour long meetings regurgitating the same stuff they talked about 2 days ago. It's all fake too, they will smile to your face then screw you over on the floor. Recently pay roll had a big screw up with paying out too much commission on certain sales. Apparently first level management knew of the error and never reported it, scott the head honcho for sales has a department meeting and says months later they will be taking money back from our commissions moving forward until we pay back a portions. Keep in mind there were back handed comments as if it was our fault and we were the bad guys taking advantage. The leads are trash, same leads they were called 4 times different parts of the year, every year in which they've said no to sentricon every single time. I swear they only want you selling in the north east. For some reason the middle states and southern states you will rarely get any lists or leads which is where the money is at for you the agent. Overall since the buyout the wheels are literally falling off. New metrics every week some really not too bright ppl in leadership roles or technical roles (IT and Payroll) who are untouchable and really need to be taken down a notch or fired. Did i mention the rabbits ? There will just happen to be a rabbit on every team that just goes Godmode with sales, im taking every deal is closed every out bound dial is a sale. The rabbit changes every couple of months like clock work. I suspect one person per team gets golden leads or golden call routing as a means to let the other poor saps think "hey they can be me some day" Carrot and stick my friend. All and all of you're broke and need a in between gig this may be for you.. But if you make the company 30-40 grand in revenue a month and they only pay you 1-1.5k in commission something ain't right.
