Fragomen reviews

Attorneys and Client Service Managers are generally good at their jobs, but very awful at managing people. Teams are generally understaffed for the amount work coming in. That, along with a lack of training and lower salaries (compared to similar positions in the industry), leads to employee frustration which, in turn, leads to high employee turnover. New employees start and the cycle repeats itself. Low employee morale overall. Also, some attorneys are incapable of taking accountability for the work that the team puts out. When something goes wrong, they immediately point fingers at the caseworker (despite the fact that they conducted a "legal review" of the case).

Accounts are very poorly staffed and unable to handle the massive volume of casework. Clients are constantly deceived into believing that there is a "team" preparing each case. Sorry, but it is not true. Entry-level paralegals operate with very little oversight and few check-and-balances to ensure quality of work. There is absolutely no work-life balance. Turnover is extremely high and the work environment morale is awful - a large number of paralegals and attorneys only stay for a few months. Emphasis was on profitability rather than client service. Partners are surprisingly unaware of the substantive law.