Is Freedom Mortgage a good company to work for?

Freedom Mortgage has an overall rating of 3.3 out of 5, based on over 2,562 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 53% of employees would recommend working at Freedom Mortgage to a friend and 54% have a positive outlook for the business. The best reviews about Freedom Mortgage have been left by employees working as Team Leader , Director and Vice President .

Does Freedom Mortgage pay their employees well?

According to anonymously submitted Glassdoor reviews, Freedom Mortgage employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Freedom Mortgage. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Freedom Mortgage?

53% of Freedom Mortgage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freedom Mortgage 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Freedom Mortgage?

Loan Officer (124) , Loan Advisor (111) , Mortgage Loan Officer (93) , Customer Service Representative (57) , Loan Processor (53) , Senior Loan Advisor (53) , Underwriter (37) , Mortgage Underwriter (36) , Business Analyst (34) , Mortgage Closer (28) , Customer Advocate (27) , Vice President (23) , Manager (21) , Mortgage Loan Processor (19) , Sales Manager (19)

What are the pros of working at Freedom Mortgage according to real employee reviews?

"Good pay if you put in the work and are on top of the stack rankings" ((in 143 reviews)); "Freedoms work from home and mangement tone is great." ((in 115 reviews)); "We work with people and when you work great people you get the job done." ((in 112 reviews)); "Benefits are good and HSA." ((in 104 reviews)); "Freedom provides good training for its employees." ((in 74 reviews))

What are the cons of working at Freedom Mortgage according to real employee reviews?

"Layoffs are frequent." ((in 139 reviews)); "Poor Management and not getting paid for all hours worked" ((in 113 reviews)); "Poor and bad Manager." ((in 61 reviews)); "No job security at all!" ((in 38 reviews)); "Terrible upper management who could care less about their employees." ((in 37 reviews))

What are employees saying about Freedom Mortgage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freedom Mortgage layoffs and their outlook for job security at Freedom Mortgage in 2026.

What are the top reviewed Freedom Mortgage locations?

Mount Laurel , Fishers , Marlton , Jacksonville , Moorestown , Indianapolis , Tempe , Columbia , Phoenix , Boca Raton , San Diego , Cherry Hill , Beaverton , Philadelphia , Deerfield Beach , Jersey City , Dallas , Melville , Conshohocken , Fort Washington , Troy , Plano , Woodbridge , Houston , New York , Orlando , Newark , Atlanta , Charlotte , Cleveland

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Freedom Mortgage

Freedom Mortgage reviews

3.3

53% would recommend to a friend

(2,484 total reviews)

Stanley Middleman

71% approve of CEO

54% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Work/Life balance

3.4

Culture & values

3.2

Senior management

3.2

Compensation and benefits

3.2

Career opportunities

Freedom Mortgage has an employee rating of 3.3 out of 5 stars, based on 2,484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freedom Mortgage employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

May 8, 2026

Great training and flexibility, but market challenges exist

Loan advisor

Recommend

CEO approval

Business Outlook

Pros

great company to jump start your mortgage career. provide all the training and resources to be succesful in this industry. hybrid work model allows for flexibility with work schedule

Cons

when market is down it is hard to find success.

2.0

Apr 25, 2026

Remote work is a plus, but no advancement opportunities

Reporting analyst

Recommend

CEO approval

Business Outlook

Pros

My position is remote. That's a plus

Cons

No room for advancement. Company does little to appreciate its employees. Micro managing

Freedom Mortgage Response

3mo

Thank you for taking the time to post a review. Glassdoor is not just a forum for employees to share comments, but also a way for Freedom Mortgage to learn about our employees. Please feel free to get in touch with us directly at HRServiceCenter@FreedomMortgage.com so that we can learn more as well as ensure you are aware of publicized programs (ex: have you heard about our Pathways?).

1.0

Apr 21, 2026

This place is awful.

Closing coordinator

Recommend

CEO approval

Business Outlook

Pros

Remote work is a plus.

Cons

I was forced to train my replacements overseas and lied to by every person in the company about what would happen to me afterwards. Anticipate layoffs. They are cyclical and inevitable.

Freedom Mortgage Response

3mo

We are disappointed to read your review and would like to hear more about your experience directly from you. Please contact us at HRServiceCenter@FreedomMortgage.com to we can learn more. Thank you.

Viewing 10 - 12 of 2,484 Reviews

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Jobs at Freedom Mortgage

Customer Success Agent - Call Center Representative

Customer Success Agent - Call Center Representative

Bilingual (Spanish/English) Customer Success Agent (Remote to Start) - Call Center

Ponte Vedra Beach, FL

View job

Supervisor, Customer Resolution

Marlton, NJ

View job

Specialist, FHA Claims

Freedom Mortgage reviews FAQs

Reviews Freedom Mortgage reviews

Freedom Mortgage

Freedom Mortgage reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great training and flexibility, but market challenges exist

Remote work is a plus, but no advancement opportunities

This place is awful.

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