Agents and managers don’t have PTO or vacation time, it is earned and very hard to get. The company is growing too fast and not able to focus on their current employees, or stores. Instead of fixing the ones that aren’t profitable they open new ones and leave the ones struggling out to fend for themselves. It’s really hard for someone to get in trouble- time attendance. Their employee handbook is too vague so there isn’t a set rule for certain things. Basically everyone does whatever they want. They put up with people who are great sales person but horrible attitudes. The compensation starting sucks for new hires. Turnover rate is really high because the training program is too long. Too many things going on at once that Employees end up missing them all or just hit one goal. company needs to Start doing year end evaluations. Some have been there for so long and still make the same amount of money or even less due to new pay structures. The hours are super long - it’s the only way for them to make money. Employees end up quitting because they don’t have a balance with their families.
They don’t have holiday bonuses or parties. It’s not all about the money sometimes- some people care more for PTO and being acknowledged for their hard work or long term relationship to the company. Company doesn’t invest in the technology for the employees and customers- even though they make millions a year.
With the current covid19 situation - you’d think this multi million dollar company would invest in the technology for their employees to be able to work from home. But they won’t invest in it and weren’t prepared.
