Does Freshworks pay their employees well?

According to anonymously submitted Glassdoor reviews, Freshworks employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Freshworks. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Freshworks?

46% of Freshworks employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Freshworks 3.4 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Freshworks?

Senior Software Engineer (164) , Software Engineer (161) , Product Specialist (96) , Lead Software Engineer (77) , Account Executive (75) , Customer Success Manager (67) , Account Manager (45) , Business Development Executive (42) , Business Development Manager (40) , Technical Account Manager (39) , Senior Account Executive (36) , Sales (31) , Technical Account Manager (TAM) (30) , Sales Development Representative (SDR) (27) , Manager (25)

What are the pros of working at Freshworks according to real employee reviews?

"Culture is good and office enviroment is good to go" ((in 416 reviews)); "Good work culture and it's great to balance with work and personal life." ((in 199 reviews)); "good work life balance and office." ((in 197 reviews)); "Great people trying to do their best" ((in 134 reviews)); "Free food and goodies" ((in 126 reviews))

What are the cons of working at Freshworks according to real employee reviews?

"When you stuck with bad manager try to move other team or else rating and all will be affected" ((in 66 reviews)); "Poor leadership and lack of vision" ((in 61 reviews)); "No Job Security and the culture has been depricated." ((in 35 reviews)); "Needs better middle management" ((in 12 reviews)); "favoritism and partiality is the major issue" ((in 11 reviews))

What are employees saying about Freshworks layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Freshworks layoffs and their outlook for job security at Freshworks in 2026.

What are the top reviewed Freshworks locations?

San Mateo , Denver , New York , San Bruno , San Francisco , Los Angeles , Madison , Bellevue , Raleigh , Austin , Dallas , Sacramento , Germantown , Fernandina Beach , Spring Hill , Boston , Hillsdale

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Freshworks

Freshworks reviews

3.3

46% would recommend to a friend

(3,062 total reviews)

Dennis Woodside

44% approve of CEO

42% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Culture & values

3.1

Career opportunities

2.6

Senior management

Freshworks has an employee rating of 3.3 out of 5 stars, based on 3,062 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Freshworks employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jun 25, 2026

Opportunity to impact large systems, but lacks strategy

Sr manager software engineering

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to leave systems at scale

Cons

Vision and strategy execution miss

5.0

Jun 25, 2026

Great learning opportunities and open to innovation

Manager

Recommend

CEO approval

Business Outlook

Pros

1. Great Learning Experience 2. Company is open for innovation 3. Get to learn from peers 4. ESOPS

Cons

1. No Cons 2. Market is decent not as great as native AI company but that doesnt matter

1.0

Jun 24, 2026

Good learning environment but lacks process oversight

Lead software test engineer

Recommend

CEO approval

Business Outlook

Pros

nice place to learn new technology

Cons

process knowledge adaquate and dependency on timelines without readiness stressed goal without oversight trying new things and getting it better approach but without insight on what happens during failure and improvement

Viewing 25 - 27 of 3,062 Reviews

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Jobs at Freshworks

Marketing Executive - Europe (Remote)

United States

View job

Customer Success Manager

Senior Manager, Pricing Strategy & Analytics

Principal AI Solutions Engineer