Frontdoor reviews

90% of time is spent dealing in customer service/complaints Compensation based on team performance No recognition for individual performance

By far the worst executive leadership team I have ever experienced. It's quite obvious the CEO (who very unprofessionally goes by TREX) is running a company for the first time. The company has always been very profitable, but he has made many additional, expensive org changes with little differentiating results. Offices have been opened in Colorado and India with little to no additional success to how the company was operating previous to his arrival. Many positions have been eliminated and outsourced to India and the Philippines which is ironic for a company whose primary business is "American Home Shield". The best part is he hired a CTO who also had never been on an ELT before. Of course said CTO has a track record for sinking ships. See the reviews of ridecell when he was a VP over there. The turnover rate has soared since said CTO has took over and demanded 80+ hour work weeks which are mostly due to him constantly changing his mind. Most legacy knowledge has left he company at his expense. He also opened a "technology center' in India where he has hired many personal friends and removed well qualified American candidates from their positions. Lastly, the chief people officer does nothing, but promote a toxic work environment. The last thing you want from someone in this position. She has received constant complaints on how engineering resources are bullied and manipulated. She has done nothing to make this a better environment and only adds fuel to the fire. These three people alone have made this by far the most toxic environment I have ever worked in. Let's hope one day the powers that be see the damage that is being done and the next ELT can fix the mess the current team is leaving this company in.