Is Frontier a good company to work for as a Network Operations Assistant?

Network Operations Assistant professionals working at Frontier have rated their employer with 2.6 out of 5 stars in 79 Glassdoor reviews. This is a lower than average score with the overall rating of Frontier employees being 3.4 out of 5 stars. Search open Network Operations Assistant Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Network Operations Assistant interview questions at Frontier .

Does Frontier pay Network Operations Assistant employees well?

Network Operations Assistant professionals rate their compensation and benefits at Frontier with 2.8 out of 5 stars based on 79 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Network Operations Assistant salaries at Frontier.

How happy are Network Operations Assistant professionals working at Frontier?

44% of Network Operations Assistant employees at Frontier would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Network Operations Assistant professionals have also rated Frontier with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 1.7 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"The pay is good and I love working with the public" ((in 266 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 160 reviews)); "company offers a good salary" ((in 42 reviews)); "Work from home and flexible" ((in 32 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 155 reviews)); "Bad Upper Management." ((in 92 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "No training for managers." ((in 51 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 45 reviews))

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Frontier

Frontier Network Operations Assistant reviews

2.6

44% would recommend to a friend

(79 total reviews)

Nick Jeffery

52% approve of CEO

60% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.2

Career opportunities

1.7

Culture & values

1.6

Senior management

Network Operations Assistant employees have rated Frontier with 2.6 out of 5 stars, based on 79 company reviews on Glassdoor. This indicates that most Network Operations Assistant professionals have an average working experience there. Frontier is rated 27% below average by Network Operations Assistant professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

79 reviews

4.0

Apr 1, 2024

Could be better

Network technician

Recommend

CEO approval

Business Outlook

Pros

Building a great fiber service, and replacing old equipment getting all new equipment

Cons

Management is all over you looking for anyreason to write you up. Zero training, better be able to learn on your own or from coworkers. They have little care for your health or well being.

Frontier Response

Thank you for your feedback. I can assure you that we care a great deal about our employees from the top down. Please know you can reach out to FrontierCareersFeedback@ftr.com to share more about your experience.

4.0

Nov 14, 2023

Not bad not great....seems like it's improving

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Flexible works schedule, solid amount of vacation.

Cons

Communications between departments is horrible, tough to get projects across the finish line because of it.

Frontier Response

Thank you for sharing with us. We are always working to ensure the lines of communication between teams are open and our employees are heard. If you’d like to share more about your experience, please reach us at FrontierCareersFeedback@ftr.com.

1.0

Sep 26, 2023

Awful Company

Network technician

Recommend

CEO approval

Business Outlook

Pros

You get paid and are backed by a union

Cons

Leadership has no idea what they are doing.

Frontier Response

Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com

Viewing 7 - 9 of 79 Reviews

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Frontier

Frontier Network Operations Assistant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Could be better

Not bad not great....seems like it's improving

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