Is Frontier a good company to work for as a Network Support Analyst?

Network Support Analyst professionals working at Frontier have rated their employer with 2.6 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of Frontier employees being 3.5 out of 5 stars. Search open Network Support Analyst Jobs at Frontier now and start preparing for your job interview by browsing frequently asked Network Support Analyst interview questions at Frontier .

Does Frontier pay Network Support Analyst employees well?

Network Support Analyst professionals rate their compensation and benefits at Frontier with 2.8 out of 5 stars based on 75 anonymously submitted employee reviews. This is 25% worse than the company average rating for salary and benefits. Find out more about Network Support Analyst salaries at Frontier.

How happy are Network Support Analyst professionals working at Frontier?

45% of Network Support Analyst employees at Frontier would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Network Support Analyst professionals have also rated Frontier with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 1.7 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 265 reviews)); "Good benefits for employees and family" ((in 251 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 156 reviews)); "company offers a good salary" ((in 40 reviews)); "Work from home and flexible" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 154 reviews)); "Bad Upper Management." ((in 93 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 60 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 48 reviews)); "No training for managers." ((in 47 reviews))

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Frontier

Frontier Network Support Analyst reviews

2.6

45% would recommend to a friend

(75 total reviews)

Nick Jeffery

50% approve of CEO

58% positive business outlook

Ratings by category

3.3

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.1

Career opportunities

1.7

Culture & values

1.6

Senior management

Network Support Analyst employees have rated Frontier with 2.6 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Network Support Analyst professionals have an average working experience there. Frontier is rated 27% below average by Network Support Analyst professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

4.0

Jun 1, 2023

Review

Senior network engineer

Recommend

CEO approval

Business Outlook

Pros

Cutting edge technology (video & data)

Cons

Lack of line of sight Top heavy management hierarchy

Frontier Response

We’re delighted you were able to enjoy some of the benefits and perks Frontier offers. We’re committed to continuing to provide for our employees. We appreciate the review!

4.0

Mar 15, 2023

Decent workplace

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Good benefits, relaxed work environment, nice people

Cons

No growth or opportunities for advancement

Frontier Response

We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!

3.0

Mar 9, 2023

An okay place to work

Network technician

Recommend

CEO approval

Business Outlook

Pros

People are great to work with. Management was very fav

Cons

Like most places there are times when things aren't done right.

Frontier Response

We’re thrilled to hear you’ve enjoyed working with your colleagues and manager. At Frontier, we aim to create an environment that fosters collaboration, growth, and positivity. Thank you for the review!

Viewing 10 - 12 of 75 Reviews

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Frontier Network Support Analyst reviews

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