Does Frontier pay their employees well?

According to anonymously submitted Glassdoor reviews, Frontier employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Frontier. This rating has improved by 9% over the last 12 months.

How satisfied are employees working at Frontier?

56% of Frontier employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Frontier 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Frontier?

Customer Service Representative (62) , Manager (46) , Sales Representative (43) , Network Engineer (37) , Account Executive (36) , Supervisor (34) , Sales and Service Technician (32) , Technician (30) , Enterprise Account Executive (26) , Project Manager (25) , Network Technician (24) , Local Manager (17) , Sales (17) , Customer Service (16) , Facilities Assigner (16)

What are the pros of working at Frontier according to real employee reviews?

"Pay is good but shortly after start date they started changing the commission pay structure making it harder to get paid for closing deals." ((in 280 reviews)); "Good Benefits and vacation accrual" ((in 265 reviews)); "The people that you work with are well know ledged and always great about sharing their intel" ((in 161 reviews)); "company offers a good salary" ((in 37 reviews)); "Work from home and flexible" ((in 33 reviews))

What are the cons of working at Frontier according to real employee reviews?

"Overall management is poor." ((in 157 reviews)); "Poor upper management." ((in 91 reviews)); "The systems are a mess and senior leadership doesn't know what to do with the FiOS product." ((in 64 reviews)); "No training for managers." ((in 46 reviews)); "I feel that we as Local Managers do the jobs of a lot of other departments." ((in 46 reviews))

What are employees saying about Frontier layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Frontier layoffs and their outlook for job security at Frontier in 2026.

What are the top reviewed Frontier locations?

Dallas , Rochester , Allen , Fort Wayne , Tampa , Deland , Everett , Charleston , Irving , Norwalk , Provo , Los Angeles , Sun Prairie , Stamford , Hartford , New Haven , Durham , New York , Marion , Long Beach , Elk Grove , Myrtle Beach , Dallas , Richardson , Burnsville , Indianapolis , Seattle , Henrietta , Saint Petersburg , Kingman

Frontier reviews

3.4

56% would recommend to a friend

(2,502 total reviews)

Nick Jeffery

70% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,502 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Frontier has an employee rating of 3.4 out of 5 stars, based on 2,502 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Frontier employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

3K reviews

1.0

Jun 22, 2023

Horrendous

Fiber optic technician

Recommend

CEO approval

Business Outlook

Pros

It started as a dream job in the tech field, when our focus was actually tech and internet service related.

Cons

It turned into a high turnover, sales over service driven free for all. Just hot garbage.

Frontier Response

2y

Thank you for letting us know about your experience. I can assure you, this does not align with our values. We’d like to hear more about your experience so we can be sure to address any issues. Please contact our Employee Support Team at FrontierCareersFeedback@ftr.com.

1.0

Jun 15, 2023

If you want to be constantly electronically monitored and harassed then work for frontier

Sales and service technician

Recommend

CEO approval

Business Outlook

Pros

Co workers are great and customer driven. Most people here try to do what's best for the customer

Cons

Constantly feeling monitored, constant harassment by management with their electronic monitoring and gps. If you go out of route to stop and go to the bathroom between jobs you can be reprimanded. If you go to the office to get supplies or something you might get an email from the boss showing you on the map to all the other employees calling you out for sitting at the office doing nothing, this is common. It used to be a good place to work about 15 years ago but now it is a constant harassment of the people outside doing the work. I have left after 18 years and by far this has become the worst place I ever worked. Do not go to work here, it's a crap hole that is circling the drain with the policy's and being run by wall street. The amount of money being wasted in areas already saturated with fiber providers is going to sink them. Plan on another bankruptcy coming.

Frontier Response

3y

We are continually striving to create a positive and healthy environment for our employees. We are sorry you did not have that experience. Please know you can contact us at FrontierCareersFeedback@ftr.com to share additional details as it can help us improve for the future.

2.0

Jun 13, 2023

No go to market strategy

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Decent pay - benefits ok ...

Cons

micro management - zoom 24/7 no room for advancement

Frontier Response

3y

We’re sorry to hear of your negative experience. We are always working to ensure our employees feel heard and valued. We encourage you to contact us at FrontierCareersFeedback@ftr.com to share more about your experience.

Viewing 310 - 312 of 2,502 Reviews

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Jobs at Frontier

Frontier

Frontier reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Horrendous

If you want to be constantly electronically monitored and harassed then work for frontier

No go to market strategy

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Jobs at Frontier